Desktop Technician

Overview Dexian has an immediate opportunity for a Desktop Technician as a member of the desktop support / break-fix team with our premier aerospace customer. Responsibilities Troubleshooting HP systems. Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity). Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using MECM or other imaging technologies. Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking. Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals. Installation of upgrades (memory, hard drives, etc.) and peripheral devices. Providing appropriate office support to coordinate and schedule new equipment installations. Monitoring and updating the ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records. Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment. Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information). Job Specific Requirements and Skills 6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician. Knowledge of Trellix suite of security products (i.e., ENS, DLP, MDE). Hardware support experience (i.e., swapping hard drive, fan, motherboard). Preferred working knowledge of audio, video conferencing, or control equipment. Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus. Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs. Excellent face-to-face customer service skills - at least 1 year experience in a customer service position, such as: call center, retail, or other customer facing role. Security Clearance This position requires an active Department of Defense security clearance at the SECRET level upon hire or ability to obtain and maintain a SECRET clearance. U.S. citizens ONLY are eligible for a security clearance and this position. Education and Certifications A+ Technical Certification required or ability to obtain within 90 days of start date. Location This is a full-time/onsite position at a facility in Houston, TX. Compensation Dexian offers a competitive salary and benefits to include health, vision and dental insurance, matching 401k, and generous time off, etc. Employment Qualifications Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints. Valid driver's license/Real-ID with clean driver's history. Self-starter with extremely strong work ethic. Excellent time management and multitasking skills. Exceptional attention to detail and high level of accuracy required. Demonstrated problem solving and people skills. Ability to research, resolve and complete tasks within pre-determined deadlines and schedules. Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis. Excellent communication skills, both verbal and written, to articulate details in a professional manner. Must embrace technology to promote efficient operations. Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. To learn more, please visit #J-18808-Ljbffr Dexian