Customer Service Associate

Customer Service Associate

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Responsibilities

1st Shift - Monday through Friday Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time.

MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Qualifications

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers' needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.
• High school diploma or equivalent.
• Associates degree.
• 1 year of experience in Customer Service and its related tasks.
• SAP Order Management experience.