Community Manager

Job Description

Job Description

Description:

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

The objective of this position is to develop good resident relations with epic customer service while being diplomatically firm but fair. The Community Manager must plan, organize, and lead subordinates; safeguard and implement changes to ensure the overall integrity of the community; set and implement policies and procedures that are community-specific, as well as those directed by management; liaise with government agencies to achieve the level of cooperation required to run and fill the community; coordinate with other departments within the Company; and ultimately achieve the highest quality of service we can provide.

Performance Objectives

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual
• Ensure Community is well maintained and meets Roberts Community curb appeal standards by inspecting the property on a regular basis
• Manage and oversee the operations, maintenance, administration, and improvements of the community
• Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed
• Supervise the collection of site rents monthly. Ensure prompt deposit and accurate record keeping of these funds.
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals
• Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospects
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis
• Develop and implement positive resident relations program for the community
• Achieve and maintain designated occupancy goals and objectives
• Recruit, train and develop qualified talent to achieve project goals
• Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies
• Ensure compliance with all HUD and Fair Housing regulations
• Additional or modified duties as assigned within the Company’s discretion

Key Competencies

1. Property management expertise: Proficient in conducting quarterly inspections of properties, achieving consistently high scores between 95% to 100%, ensuring adherence to safety, cleanliness, and maintenance standards.
2. Financial acumen: Demonstrated ability to achieve targeted Net Operating Income (NOI) percentage and expense ratio on a quarterly basis, utilizing strategic financial planning and cost management techniques to optimize profitability while maintaining operational efficiency.
3. Exceptional customer service skills: Dedication to delivering outstanding customer service, reflected in a quarterly customer service rating of __%, by promptly addressing resident inquiries, concerns, and requests with professionalism and empathy.
4. Event planning and execution: Capable of fully planning and executing three resident relation events and activities per year, creating engaging and memorable experiences that foster community cohesion and resident satisfaction.
5. Proactive delinquency management: Implementing effective strategies to keep monthly lot delinquency at less than 5%, including timely communication, proactive follow-up, and appropriate enforcement measures to ensure timely rent payments and minimize financial risk.
6. Analytical proficiency: Ability to analyze property performance metrics, financial reports, and customer feedback to identify areas for improvement and implement data-driven strategies to enhance operational efficiency and resident satisfaction.
7. Team leadership and collaboration: Skilled in leading and motivating cross-functional teams, fostering a collaborative and supportive work environment where team members are empowered to achieve collective goals and deliver exceptional results.
8. Conflict resolution and negotiation: Strong interpersonal skills to effectively resolve conflicts and negotiate with residents, vendors, and other stakeholders, maintaining positive relationships and minimizing disruptions to property operations.
9. Strategic planning and goal-setting: Long-term vision and strategic planning capabilities to set clear objectives, develop actionable plans, and implement initiatives aligned with organizational goals to drive property performance and resident satisfaction.
10. Adaptability and resilience: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and challenges while maintaining composure, resilience, and a solutions-oriented mindset.

Education & Experience

• High School Diploma or GED
• Minimum 1 year of proven property management experience
• Fully understanding property management and its financial aspects
• Knowledge of basic accounting principles
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software; experience using Campground Manager/Master & Rent Manager
• Customer focus and bottom-line orientation
• Customer service and interpersonal skills needed to meet with prospective and current tenants
• Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
• Ability to thrive in a fast-paced environment
• Problem-solving to find effective solutions for a variety of potential issues
• Flexibility to respond to community needs during non-business hours
• Valid Driver’s License
• Ability to fluently read, write and speak English and Spanish

Physical Requirements

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 20 pounds.

Benefits and Perks

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

Commitment to Diversity

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.