Installer/Trainer - Full Time

divh2Installer/Trainer - Full Time/h2pInstaller/Trainer - Full Time/ppJob Category: Cust Sup, Sales Outreach/ppRequisition Number: INSTA009939/ppLocation: Tacoma, WA 98408, USA/ppThis position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area./ppPay Range: Hourly+ Piece Rate/pulli$12.22 to 19.52 (Based off location and experience)/li/ulpCurrent Piece Rate (Additional compensation for completed installation):/pulli$25/successful installation/lili$25/ successful priority service call/lili$15/ successful service call/li/ulpAdditional Benefits:/pulliMileage Reimbursement/liliTablet Provided/liliPhone Provided/liliOpportunity to work locally, but also opportunities to travel to different areas/liliGrowth Opportunity/liliCompetitive full Benefits Package/li/ulh3Job Summary/h3pHelp make a difference!/ppCaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and its the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement./ppCome be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing./ph3Essential Duties and Responsibilities/h3ulliInstall and troubleshoot CaptionCall phones in customers homes/liliCourteously train customers on how to use the phone and its features/liliPromote the CaptionCall service/liliAssist with lead generation activities as needed/liliGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business/liliAbility to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management/liliComplete service calls as assigned/liliAccurately maintain customer records/liliComplete required reports and submit invoices and feedback on customer interactions/liliRetrieve and clean phones of former customers/liliMaintain adequate inventory of equipment and supplies in order to service customers/liliRepresent CaptionCall at various events as assigned/liliAdhere to strict compliance policies set by the company/liliThis position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence./liliAdapt to new responsibilities as necessary/liliOther duties as assigned/li/ulh3Education/h3pMinimum: High School Diploma or GED/ph3Knowledge, Skills and Abilities/h3ulliProvide excellent customer service/liliAbility to effectively communicate in English through reading, writing, speaking, and listening/liliAbility to work evenings and weekends as needed/liliAbility to drive and travel via air as needed/liliAbility to tailor to unique needs of individual customers/liliMust be reliable, organized and punctual/liliMust be able to work independently/liliAbility to adapt to constantly changing environments/liliExperience working with senior citizens/liliBasic computer knowledge and experience/li/ulh3Working Conditions and Physical Requirements/h3ulliDaily driving is required. Must have a reliable, licensed and insured vehicle available at all times/liliPossess and maintain a valid driver license/liliMaintain a good driving record/liliAble to sit/stand for a long period of time in an office environment/liliAble to transport installation equipment into a customers home/liliDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components/liliRegular and predictable attendance required./li/ulh3Supervisory Responsibility/h3pThis position has no supervisory responsibilities./ph3Company Summary/h3pOur Mission Harnessing the power of language, we connect diverse people and enrich the human experience./ppOur Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words./ppAs one of the worlds leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services./ppSorensons impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees./ppEqual Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div