Medical Office Manager (Bilingual preferred)

Job Description

Job Description

Culture and Values:  

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

We are hiring an Office Manager (bilingual preferred) to ensure that the office operates smoothly and efficiently. The Office Manager will make certain the overall experience for patients is not compromised and we are providing the best service to our patients from scheduling, registration, patient care to check out.

Essential Duties and Responsibilities:

• Oversee daily office functions, manage staff, and ensure efficient workflow and cost control.

• Drive financial performance for patient scheduling, registration, and billing.

• Minimize wait times and improve patient experience through proactive problem-solving.

• Hire, train, and manage office staff, including performance reviews and development.

• Maintain inventory, manage equipment, and coordinate supply deliveries.

• Ensure the office space is presentable and functional.

• Verify invoices and credit card statements, and submit to finance department.

• Develop and maintain office procedures, and ensure regulatory compliance (OSHA, labor laws).

• Address patient complaints and implement process improvements.

• Manage staff schedules, timekeeping, and provider coverage.

• Coordinate with vendors such as document shredding and bio-hazard pick up.

• Conduct staff meetings, provide regular reports to the Regional Dir of Operations, and coordinate with other departments.

• Promote excellent patient and staff interactions.

• Support various projects as needed.

• Travel to other locations as needed.

Knowledge, Skills, and Abilities:

• Strong understanding of medical billing, insurance (Medicare, Medicaid, commercial), and patient financial responsibilities.

• Excellent ability to explain financial obligations, insurance benefits, and new patient forms clearly and kindly.

• Experience in hiring, supervising, and conducting performance reviews.

• Knowledge of HIPAA and labor laws.

• Skilled in using healthcare software, computer systems, and common office programs (Google Drive, Google Sheets, Google Docs, etc.)

• Ability to manage supplies and equipment, and utilize computerized scheduling systems.

• Strong problem-solving skills and the ability to handle multiple tasks efficiently.

• Excellent verbal and written communication, including the ability to interact professionally with diverse individuals (patients, staff, providers, vendors).

• Ability to foster a positive team environment and provide exceptional customer service.

• Understanding of continuous process improvement principles.

• Strong attendance and punctuality.

• Adherence to HIPAA regulations and confidentiality policies.

• Ability to work independently and collaboratively.

Education and Experience Requirements:

• Minimum High School Diploma

• 3+ years in a medical management office preferred

• Experience with EMR (electronic medical records), medical terminology

• Previous experience in specific medical field preferred

• Bilingual Spanish preferred

Benefit Eligibility - After 90 day waiting period

Medical, Dental, and Vision plans
Supplemental insurance plans
401K plan with match up to 4%
Paid Time Off
Holiday Pay

Job Type: Full-time, In Office