Groomer

Overall Job Summary This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques. Essential Duties and Responsibilities (Min 5%) - Deliver exceptional customer service - Follow and demonstrate all Petsense by Tractor Supply Mission and Values - Maintain regular and predictable attendance. - Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. - Answer phone and schedule appointments - Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations. - Book appointments and greet pets as they come in - Thoroughly complete 7-point checkin - Report all accidents and injuries to the Store Manager immediately - Follow bathing/grooming procedures as outlined - Clean ears, clip nails and perform other needed services - Adhere to customer instruction of clipping pattern desired - Clip dogs hair according to determined pattern, using electric clippers, combs, and shears - Comb and shape dogs coat - Talk to live animal, or use other non-physical techniques to keep animal calm - Complete and maintain customer and company forms - Properly and completely fill out required grooming forms - Adhere to all safety rules and procedures and follow all safety standards - Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care - Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards - Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients. - Assist in store operations as needed Required Qualifications Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools. Education: High school diploma or equivalent. Successful completion of Paragon Level 1 and 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.