Field Service Technician

Job Title: Field Service Technician I
Location: Orlando, FL
Duration: 3 months (Contract to hire)

Role Description
Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product problems. The Level I Field Service Technician has a good understanding of day-to-day responsibilities and can apply prior experience to more complicated tasks while working under limited supervision. Employees generally follow established processes and procedures.
Minimum Requirements

• High School Diploma, GED, or equivalent experience required.
• 1-2 years of related experience required.

Role Snapshot
Provides operational, maintenance, and networking support for customers through product and customer-service knowledge. Works closely with Service Managers and other Technicians to provide basic technical support and seamless service for Canon Solutions America-supported products in accordance with current Service and Parts Standards.
Key Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment according to Canon standards and specifications.
• Develop working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostic capabilities.
• Meet customer needs by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
• Properly maintain all technical information, Field Service Reports (FSRs), expense reports, and assigned Canon property.
• Maintain technical information and assigned Canon property and provide direction to less-senior technicians.
• Provide solutions for escalated technical and/or customer service-related issues across requested territories.

Education & Technical Requirements

• Associate degree in Electronics or Electrical Engineering from an accredited college or technical school, or equivalent experience.
• Basic understanding of internet/network environments.
• Successful completion of the 120-day introductory period.
• Successful completion of the PDIF New Hire Class.

Travel & Other Requirements

• Some travel is required.
• Must possess a valid driver's license and have an acceptable driving record.
• Must take all necessary steps to obtain any security and/or customer-required clearances needed to enter customer premises.

PPS-Specific Requirements

• Must be able to work in a 24x7 environment.
• Must be willing to perform shift work.
• Must participate in on-call rotations.

Physical Demands & Work Environment

• Must be able to lift up to 50 lbs.
• Must be engaged in mobile activity for more than 50% of the workday, including:
  • Walking
  • Standing
  • Stooping
  • Kneeling

Ideal Candidate Profile
The ideal candidate will have 1-2 years of field service, equipment repair, electronics, electrical, printer/copier, or related technical experience, along with basic mechanical, software, networking, and troubleshooting skills. A valid driver's license, willingness to travel, and ability to work in a physically active environment are important for this role.

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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.