Tile Department Manager

Purpose Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. Major Responsibilities Teach and adhere to the P’s of retail: People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services. Engage customers and provide a quality shopping experience. Ensure store associates provide quality customer service. Strategically merchandize and utilize company guidelines to outline merchandising practices. Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management. Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers. Work as KCM or Manager on Duty as required. Administrative and Reporting Conduct weekly competitive shops. Communicate pricing and/or inventory issues to the senior team. Analyze all business reports to optimize merchandising, in‑stock, and pricing positions. Reports include: Profit & Loss statements (P&L) Category Performance Report (CPR) Business Analysis Tool Report (BAT) Store Purchase Order Analysis Report (STPOA) Store Price Change Report (STPRC) Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory. Ensure brand and operating standards meet or exceed expectations to support brand consistency. Interface with corporate headquarters employees. Supervisory Responsibilities Ensure maximum scheduling coverage during peak traffic periods. Review and assess associate performance on a timely basis. Train, develop, supervise and define workload of store associates. Monitor associate retention and career development; communicate improvement efforts to the Chief Executive Merchant. Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling. Ensure compliance with scheduling, hiring, payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems. Perform additional managerial duties as necessary. Store Operations Assist the Chief Executive Merchant in handling store‑level human resources or loss prevention issues as necessary. Be available to open and/or close the store effectively. Minimum Eligibility Requirements Three to five years of retail management experience with proven ability to direct operations. Ability to perform in a high‑volume, highly complex location. Initiative and self‑starter attitude. Proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal, and analytical skills. Independent discretion and judgment in managing a fast‑paced environment and adapting to change with urgency. Demonstrated ability to increase the company’s overall market share. Excellent customer service skills and ability to work well under pressure. Working Conditions Frequent exposure to a warehouse environment and moving vehicles. Noise level: quiet to moderate. Physical requirements: elevate 30–60 pounds occasionally or 20–30 pounds frequently; constant movement of light objects; standing, walking, reaching, climbing, stooping, kneeling, crouching, or crawling as needed. Use of hands and fingers to handle or feel objects. Store Hours Monday – Friday: 7:00AM – 8:00PM Saturday: 8:00AM – 7:00PM Sunday: 10:00AM – 6:00PM Pickup Hours Monday – Friday: 7:00AM – 7:00PM Saturday: 8:00AM – 7:00PM Sunday: 10:00AM – 6:00PM Benefits & Rewards Bonus opportunities and career advancement at every level. 401(k) with company match. Employee Stock Purchase Plan. Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (eligible). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off starting Day1. Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. #J-18808-Ljbffr Floor & Decor Holdings Inc.