Tenant Advocate

Summary The Tenant Advocate will be expected to work closely with tenants, lawyers, the court, and community partners. The Tenant Advocate will be involved in many aspects of the work of the EPGP program, such as case management, caseload management, mediation, ensuring grant/data compliance, and conducting community education and outreach at off‑site locations. Incumbents in this classification are expected to possess considerable expertise in housing regulations, housing subsidies, mediation techniques, and landlord‑tenant relations in general. Location 204 Hawthorne Avenue, Yonkers, NY 10705. Salary $30.22 – $32.97 per hour; this is a non‑exempt hourly position based on a 35‑hour work week or $55,000 – $60,000 annually. Essential Duties and Responsibilities Works with the Program Manager in providing assistance in matters related to residential landlord/tenant relations. Provides assistance to clients at risk or subject to eviction as the agency’s representative for the purpose of guiding and supporting clients. Provides mediation services to clients who have problems with their landlords. Provides support to clients applying for government benefits, such as the one‑shot deal, housing subsidies, and other benefits that can help stabilize their housing crisis. Handles special projects assigned by the supervisor. Attends Department and Program meetings as directed. Performs other duties as assigned. Education, Experience, and Documentation Required Bachelor’s degree or relevant experience in the housing field; bilingual preferred. Skills, Licenses, and Competence Required Experience working with diverse low‑income communities. Excellent interpersonal, communication, and organizational skills; computer literate in Microsoft Word and Excel. Excellent interview, writing, and communication skills. College degree or equivalent experience preferred. Experience entering and tracking information in electronic formats and running reports. Experience with housing regulations and residential landlord/tenant relations is a plus. Fluency or proficiency in Spanish or another language commonly spoken by NY residents is preferred. Position Type and Expected Hours of Work This is a full‑time position. Work hours are Monday to Friday 9 am – 5 pm. Additional hours may be required to meet deadlines. Working Conditions and Physical Demands The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Travel for outreach activities, presentations, and/or escorting clients may be required at least 50% of the time using reliable transportation, traversing streets, ascending/descending stairs, and being exposed to outside weather conditions. Ability to work with the public and/or challenging clients. Remain in a stationary position at a workstation and use a computer approximately 50% of the time. Potential to carry a laptop to off‑site work locations. Catholic Charities and Catholic Charities Community Services is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. #J-18808-Ljbffr Catholic Charities Archdiocese of New York