Operations Consultant

Job Overview This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. Responsibilities Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment Advises on projects and directs activities of a team related to special initiatives Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control Identifies and recommends responsibilities and accountabilities for key programs/projects Extensive knowledge of the LoanIQ platform, supporting complex loan operations, client servicing, and process optimization initiatives. Managerial Responsibilities Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Skills 2 years of relevant experience Knowledge of lease or loan operations Strong written and oral communications Strong attention to detail Strong organizational skills Skills Customer and Client Focus Problem Solving Risk Management Adaptability Attention to Detail Collaboration Critical Thinking Issue Management Analytical Thinking Decision Making Oral Communications Presentation Skills Shift 1st shift (United States of America) Hours Per Week 40 Benefits Industry-leading benefits, access to paid time off, resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of the business and the communities served. #J-18808-Ljbffr Bank of America