Loss Recovery Representative

Loss Recovery Representative

Job Category: Customer Service

Location: Westlake Services, LLC | Corporate Office 29851 Agoura Rd Agoura Hills, CA 91301, USA

Description

WESTLAKE WARRIOR | Post-Late Stage Collections Agoura Hills, CA | On-site

Base Pay: $20.50 per hour plus bonus potential of up to $6,800 monthly based on individual and team performance.

Tiered Retention Bonus: Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.

What You'll Do:

The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements.

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and technology systems.

What We're Looking For:

• Strong skip-tracing background with the ability to locate customers and collateral effectively.
• Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
• Flexible availability able to work overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines in a fast-paced environment.
• Typing speed of at least 35 WPM with solid attention to detail.
• Driven to meet goals and motivated to grow within the department.
• Thorough understanding of state and federal collection laws , including the Fair Debt Collection Practices Act (FDCPA).
• Minimum of 2 years of experience in the automotive finance industry , with knowledge of collections, repossession, and skip tracing.
• Ability to assess and value collateral accurately.
• Proficient with computer systems , including Microsoft Excel, Outlook, and other office software.
• Comfortable using web-based applications and online skip-tracing tools.
• High school diploma or equivalent required; college coursework preferred.

FULL TIME BENEFITS

• Medical, Dental, and Vision Benefits
• Life Insurance, Flexible Spending Account
• 401K Matching
• Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet - Advance Pay

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.