Electronic Toll Reconciliation Analyst

Electronic Toll Reconciliation Analyst

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Telework: This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary: The Electronic Toll Reconciliation Analyst is responsible for ensuring the accuracy, completeness, and integrity of electronic toll revenue by performing complex reconciliations of high-volume transaction and financial data across tolling, operational, and financial systems. The position supports revenue reporting, revenue assurance, financial reconciliation, and settlement activities for the Central Business District Tolling Program (CBDTP), Open Road Tolling (ORT), and related tolling programs. The Analyst investigates variances, validates revenue transactions, performs audit and compliance activities, prepares management reporting, and collaborates with internal and external stakeholders to ensure accurate and timely financial reporting while supporting continuous process improvement initiatives.

Responsibilities:

• Perform daily, monthly, and quarterly reconciliation of electronic toll transactions across CBDTP and ORT environments.
• Reconcile transaction-level data between Transcore, RAAS, Conduent processing systems, and MTA financial reporting systems.
• Identify, research, and resolve unreconciled transactions, variances, and revenue discrepancies.
• Investigate transaction lifecycle issues, identify root causes of processing exceptions, and recommend corrective actions related to tag reads, image-based transactions, rejected records, and processing delays.
• Support inter-agency reciprocity settlement validation and reporting by ensuring the accurate allocation and reconciliation of toll revenue between MTA and E-ZPass partner agencies.
• Prepare supporting schedules and documentation for internal and external audits.
• Maintain audit-ready documentation for all reconciliation processes and adjustments.
• Support internal control compliance and revenue assurance framework requirements.
• Collaborate with ITS, Toll Operations, Finance, Treasury, and vendor partners to resolve system and data issues.
• Support testing, implementation, and validation activities associated with system upgrades, cutovers, interfaces, and reporting enhancements impacting toll revenue operations.
• Perform other duties as assigned
• Comply with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observe the work performed by contractors, as applicable
• Review invoices and approve them if the work has contractual standards, as applicable
• Address performance issues with the contractor, when possible, as applicable
• Escalate issues to other parties when needed, as applicable

Qualification:

Bachelors degree in arts/sciences (BA/BS) in Business Administration, Economics, Information Systems, Data Analytics, Finance, Accounting or a related field.

An equivalent combination of education and experience may be considered.

Minimum 3 years of progressively responsible experience in electronic toll collection, transportation operations, financial reconciliation, revenue accounting, business analytics, revenue assurance, or a related analytical field.

Experience working with large datasets and performing complex reconciliations.

Proficiency in Microsoft Excel, including pivot tables, lookups, and data analysis functions.

Ability to manage multiple priorities and meet established deadlines.

Strong written and verbal communication skills.

Preferred:

Advanced analytical and problem-solving skills.

Knowledge of accounting principles and financial reconciliation methodologies.

Experience using reporting and business intelligence tools (Oracle BI, Power BI, Tableau, SQL, or similar).

Experience working in a cross-functional environment with Operations, Finance, IT, and external vendors.

Experience in tolling, transportation, or public-sector operations.

Knowledge of toll processing systems, electronic payment systems, or revenue operations.

Experience performing reconciliation or validation of transaction-level data.

Experience analyzing high-volume transaction data and identifying operational anomalies.

Additional Information: This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization. Other Information: Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission). MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Comprehensive Benefits & Total Rewards Package:

• Commuting Made Easy Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Metropolitan Transportation Authority