Cashier/Crew Member Denver Final Approach

Job Description

Job Description

Description:

 

Join Our Team as a Cashier!

Are you friendly, energetic, and passionate about creating amazing guest experiences? As a Cashier , you'll be the face of our company and one of the most important members of our team! Every interaction is an opportunity to make someone's day a little brighter. ?

Whether you're assisting guests in the dining room, at the drive-thru, through car hop service, or over the phone, you'll provide exceptional customer service with a smile.

What You'll Do:

Accurately take guest orders and process payments
Prepare and serve beverages
? Assemble orders with care and attention to detail
Greet every guest warmly and create a welcoming atmosphere
Assist guests over the phone with professionalism and enthusiasm
Support drive-thru and car hop operations with speed and accuracy
Keep the lobby, drink stations, and dining areas clean and inviting
Restock straws, napkins, condiments, and other guest essentials
? Sweep, mop, wipe down tables, and maintain a sparkling environment

What Makes a Great Cashier?

Outstanding customer service skills
? Strong communication and active listening abilities
Knowledge of our menu and willingness to learn
A positive attitude and team-first mindset
?? Sensitivity to guests' individual needs and a commitment to exceeding expectations
? Ability to multitask in a fast-paced environment

Why You'll Love It Here:

Fun and supportive team environment
Opportunities for growth and advancement
Work in an exciting, guest-focused atmosphere
Make a difference by creating memorable experiences every day

If you love helping people, thrive in a fast-paced environment, and enjoy being part of an amazing team, we'd love to meet you! ?

Summary/Objective: “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)"

Our cashiers are the face of the company. Exceptional customer service skills are integral. Whether you meet the guest in person, drive-thru, car hop, or by phone, you will kindly greet the guest, take their order, fill drinks, accept payment, and put orders together. Cashiers are also responsible for maintaining a clean lobby area, filling straws, napkins, condiments, sweeping and mopping, and wiping down tables and drink stations. Menu knowledge is important, as is effective listening, speaking, and communication skills. Sensitivity to guests’ individual needs is a must.Requirements:

Essential Functions:

· Answer guest questions regarding menu, pricing, and other related questions.

· Operate a cash register.

· Accept payment via cash, credit card, or gift card/certificate and make change when appropriate.

· Balance cash drawer and open and close according to restaurant and cash handling procedures.

· Calculate appropriate discounts to determine price.

· Maintain appropriate portion control according to Fresquez standards.

· Wrap or bag food for guests.

· Take and complete drink orders for guests.

· Food preparation.

· Maintain proper food handling standards.

· Stocks restaurant and lobby area as needed.

· Maintain restaurant cleanliness.

· Other duties as required or assigned.

Qualifications:

• Must possess a positive, helpful attitude and work well with other team members.
• Must be able to work unsupervised.
• Be able to reach, bend, stoop and frequently lift up to 25 pounds.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Must be able to communicate clearly with managers, other personnel, and visitors.
• Be willing to follow directions and ask questions for clarification if needed.

Skills:

Organization, Attention to Detail, Basic Math Skills, Thoroughness, Excellent Listening and Communication Skills, Ethical Conduct, High Integrity, Personal Responsibility and Initiative, Safety Conscious, Cleanliness, Relationship Building.

General Requirements:

· Strong knowledge and understanding of company and FDA standards, processes and procedures.

· Detail oriented.

· Excellent listening and communication skills. Must be able to articulate well.

· Team Player – Ability to act in a collaborative manner which contributes to creating an environment of respect and professionalism displayed at all times toward management, co-workers, guests, and vendors.

· Professional appearance.

· Effective organizational and time management skills; able to manage multiple priorities.

· Ability to work under pressure and to be flexible and adept at varying and changing demands. 

· Able to work at a fast pace in an effective manner.

· Effective interpersonal communication and interpersonal skills with guests and co-workers including bussers, cooks, servers, bartenders, supervisors and management.

Work Environment:

This job operates in a busy restaurant environment. This role routinely uses a cash register, handles cash, restaurant equipment and appliances. Employees in this role are frequently exposed to hot water, potentially slippery floors, garbage disposals and cleaning chemicals. Noise level is moderate to loud.

Physical or Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Position Type and Expected Hours of Work:

This is an hourly position. Scheduled hours vary by restaurant needs, including necessary adjustments made during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday 4am-10pm or later (varying shifts). Other days/hours and holidays required as needed or assigned.

Required Experience:

Cashier, cashier handling, or crew member experience.

Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.

Ability to read and comprehend primary language spoken at the work location.

Work Authorization/Security Clearance:

· Satisfactory completion of a pre-employment drug screening.

· Satisfactory completion of a criminal background check.

· Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA).

Language Ability:

Ability to read, analyze, and interpret general business rules and technical procedures. 

Ability to clearly and effectively communicate information and respond to questions from management and team members.

Other (Secondary) Responsibilities:

­­Assist with other restaurant functions including other assigned duties as needed. Must be able to fill in as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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EOE Statement:

Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc., DBA Village Inn, is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.