Customer Support Engineer

Role summary / purpose

The successful candidate will serve as the link between the plant and the manufacturing facility, acting as a Customer Service Engineer (CSE) residing at the customer facility.

Key responsibilities

• Re-verify parts within the computer system
• Perform first level analysis of non-conformances
• Verify all suspect product and maintain product test equipment
• Serve as the communication link between Customer Plant and manufacturing operations
• Expedite non-conforming material same day
• Input data into Incident Reporting System (IRS)
• Provide technical support and system understanding
• Conduct and coordinate initial 24 hour containment activities
• Coordinate additional containment where required
• Be an integral part of response teams
• Write weekly trip reports
• Monitor and negotiate customer return Parts Per Million (PPM) rates
• Provide and coordinate special event activities
• Develop customer relationships to improve product and maintain or increase business

Requirements - education & experience

• 6+ years of related work experience
• College degree with a major in Engineering

Required skills

• Wire Harness Experience
• Customer facing experience
• Computer literacy
• Proficiency with Excel, Word, and email
• Highly organized
• Superior communication skills
• Training in computer applications

Employment details - type, location, hours

Contract duration: 6 months. Position is based at customer facility.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting View email address on aplitrak.com or fill out this form to request accommodations.