Design/Retail Sales Consultant

Job Description

Job Description

RESPONSIBILITIES:

• Service clients that participate in online chat and field questions.
• Answer phone calls to assist customers calling in with inquiries.
• Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above.
• Assist showroom customers on selecting linen choices for their event.
• Recommend product offerings or services to clients by collecting event information and analyzing event design needs.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Opens customer accounts by recording account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure excellent service standards and maintain high customer satisfaction.

REQUIREMENTS:

• A history of providing exceptional customer service.
• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Excellent verbal and written communication abilities.
• Requires attention to accurate detail and must be able to multitask.
• Ability to analyze situations and make decisions in a timely manner.
• Excellent documentation and recordkeeping abilities.
• Ability to work autonomously as well as within a team environment.
• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
• Experience working in the Event or Hospitality industries a plus.
• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule).