Sr. Tech Infra Program Manager

Sr. Tech Infra Program Manager, Non-Standard Infrastructure Delivery (NSID)Location: Austin, TX, USA; Arlington, VA, USA; Herndon, VA, USA; Seattle, WA, USAResponsibilities:Translate ambiguous internal customer needs into defined technical requirements, scope documents, and infrastructure specifications.Develop demand forecasts and capacity scaling models for emerging infrastructure programs where historical data may not exist.Lead end-to-end delivery of non-standard infrastructure projects from requirements definition through design, procurement, construction, commissioning, and deployment.Manage project budgets, schedules, resource plans, and delivery milestones across complex programs.Partner with engineering teams to develop customized infrastructure solutions based on environmental, regulatory, physical, operational, and customer-specific constraints.Coordinate activities across multiple infrastructure programs to identify cost efficiencies, shared solutions, reusable designs, and lessons learned.Build and maintain relationships with internal AWS service teams, laboratory teams, engineering organizations, and other stakeholders.Convene stakeholders to establish process flows, roles, responsibilities, and governance frameworks.Identify and mitigate risks in first-of-kind and unprecedented deployment environments.Develop contingency plans for unforeseen implementation and deployment challenges.Create scalable mechanisms, standard operating procedures, and process improvements to support portfolio growth.Develop data visualization reports and KPIs to monitor program health and provide leadership with clear recommendations.Drive data-informed decisions involving significant capital investments.Troubleshoot procurement, site, technical, and operational constraints and remove blockers to project delivery.Coordinate remote project teams across multiple countries and time zones.Support infrastructure programs involving specialized laboratories, custom silicon development, quantum computing, satellite ground stations, archival storage, and edge infrastructure.Travel domestically and internationally as required, up to approximately 15%.Qualifications:5+ years of program management or technical project management experience.3+ years of experience directly managing and being accountable for multiple large projects.Experience communicating with customers, technical teams, regulatory teams, business teams, and management to gather requirements and communicate technical designs.Bachelor's degree in engineering, project management, construction management, or a related technical field.Experience identifying and mitigating project risks in ambiguous or unprecedented deployment environments.Ability to work effectively with cross-functional and geographically distributed teams.Strong ability to translate loosely defined requirements into actionable technical and operational plans.Ability to work independently, manage ambiguity, and drive projects through completion.Preferred:7+ years of experience in technical infrastructure delivery, data center construction, telecommunications, or mission-critical facilities.Experience building program management mechanisms from scratch for growing and diverse project portfolios.PMP, PgMP, or equivalent project/program management certification.Strong data analysis skills and experience building dashboards and metrics for program health visibility.Familiarity with AWS infrastructure concepts, data center design principles, or cloud computing architecture.Experience working on emerging technologies, specialized laboratories, custom silicon, quantum computing, or other non-standard infrastructure programs.Benefits and Compensation:Base salary range of $148,700 to $201,200 per year, depending on location, qualifications, skills, and experience.Compensation package may include sign-on payments and restricted stock units (RSUs).Medical, dental, vision, and prescription insurance.Basic Life and AD&D insurance, with supplemental life insurance options.Employee Assistance Program and mental health support.Medical Advice Line and Flexible Spending Accounts.Adoption and surrogacy reimbursement coverage.401(k) matching.Paid time off and parental leave.Additional employee benefits and programs offered by Amazon.Other Information:Travel: Up to 15% domestic and international travel may be required.The position is part of AWS Infrastructure Services, specifically the Non-Standard Infrastructure Global Delivery Team.The team develops infrastructure for programs that do not fit traditional data center models, including specialized labs, custom silicon, quantum computing, satellite ground stations, archival storage, and edge infrastructure.