Customer Service Representative

Join our Dedicated Customer Service Team in Paducah

Customer Service Representative – Industrial Parts

Full-Time | Paducah, KY Office

Schedule: Monday – Friday 7:30am - 4:30pm (no weekends!)

We’re looking for a self‑motivated, results‑driven Customer Service Representative to join our team. Our dynamic, supportive, and experienced team fosters a fun and collaborative environment where every member is valued and empowered to succeed.

In this role, you’ll manage daily customer communication via emails, calls, and walk‑ins—help source and place industrial part orders and provide outstanding service. Building strong relationships with customers by understanding their needs and delivering solutions.

What You Bring:

• Knowledge of industrial parts
• Basic mechanical knowledge (will need to measure bearings, belts, sprockets, and chains)
• Proficiency in Microsoft Word and Excel
• Excellent communication skills (written and verbal)
• Customer‑focused mindset

Why Join Us?

• Ample opportunity for professional growth and development
• Supportive environment with comprehensive training
• Great benefits package including medical, vision, 401(k), and paid time off
• A positive company culture that values work‑life balance and your success

Grow your career with us—where your skills are appreciated, and your potential is limitless.

JOB DUTIES:

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost‑effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi‑task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.