Customer Experience Advisor

Customer Experience Advisor

Abingdon - Abingdon, MD 21009

Overview

Salary Range $15.00 - $16.00 Hourly Position Type Full Time

Description

Level: Frontline | Hourly | Department: Site Operations

At El Car Wash, we don't just serve customers we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive converting every interaction into membership growth and every visit into lasting loyalty.

WHAT YOU'LL OWN

Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important they're everything.

Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales - Read the customer, adjust your approach, and close without ever being pushy. You earn trust quickly and use it.

Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp - Maintain a clean, safe, and welcoming environment your standards are visible in every customer-facing area.

Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

WHAT YOU BRING

• Reliable attendance and professional image you show up on time, polished, and ready
• Charismatic, high-energy presence extroverted, naturally engaging, thrives in customer-facing moments
• Proven ability to build rapport quickly and influence without being pushy
• Goal-oriented and results-driven you know your numbers and you care about hitting them
• Strong empathy paired with sales drive you read the customer and adjust accordingly
• Confident handling complaints and concerns on the spot you resolve, you don't deflect
• Comfortable with POS systems and site technology
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
• Prior sales, retail, or hospitality experience is a plus

HOW YOU SHOW UP ECW COMPETENCIES

• Customer-Centric Approach Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance tasks are done fully and correctly.
• Problem-Solving Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car WashFast-paced, team-driven, and customer-obsessed El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

WHAT YOU'LL GET

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes