Operations Manager

Operations Manager

ABCD & Company (ABCD) is an award-winning, full-service marketing and events transformation agency that reimagines the way organizations approach marketing and events—thinking brand, big, and bold. As a market leader with premier, best-in-class opportunities across the U.S. and U.K., ABCD executes unforgettable experiences and groundbreaking marketing and advertising solutions that solve problems, shape culture, and redefine possibilities. Headquartered in the D.C. metro area and ranked #779 on the Inc. 5000 list of the fastest-growing private companies in America, ABCD is a trusted partner to Fortune 500 companies, institutions, think tanks, cultural powerhouses, and global brands. The agency has built a reputation for delivering transformative impact that bridges industries, captivates audiences, and drives measurable results.

The Operations Manager is responsible for the day-to-day functioning of the organization, ensuring that people, processes, and resources are aligned and working well. This role is hands-on and execution-focused, translating operational priorities into action across the agency. Working closely with the Director of Operations and agency leadership, the Operations Manager identifies problems, resolves issues in real time, and improves workflows that impact how the team operates each day. This role serves as the primary point of support for team members and the office environment, owning daily operational needs, removing friction, and ensuring the agency runs smoothly.

Primary Responsibilities:

• Oversee office facilities to ensure they are safe, functional, and aligned with the organization's needs.
• Coordinate maintenance, repairs, and upgrades for physical spaces and equipment.
• Analyze operational data to identify trends and areas for improvement.
• Evaluate current processes and implement improvements to reduce waste and inefficiency.
• Provide training and support to staff on operational tools, processes, and best practices.
• Manage front office operations, coordinate meeting logistics, and provide a welcoming and professional experience for employees, clients, vendors, and visitors.
• Identify opportunities to improve processes, create streamlined workflows, and anticipate team needs to enable operational success.

Policy Implementation and Compliance:

• Develop, update, and enforce operational policies and procedures to maintain a consistent and efficient workflow.
• Identify operational risks and implement mitigation strategies to reduce potential disruptions.
• Coordinate with leadership to ensure business continuity planning and disaster recovery readiness.

Vendor and Resource Management:

• Support company-wide sourcing and procurement processes by maintaining positive vendor relationships and ensuring the organization's needs are met efficiently.
• Oversee asset management, equipment maintenance, and office inventory, including supplies and snacks, and procure items as needed.

Administrative and Operational Support:

• Provide logistical and operational support for pre-event, pre-conference, and onsite activities, ensuring seamless execution.
• Prepare for and follow up on internal and external meetings, including gathering necessary information, tracking progress, and communicating updates.

Technology Support:

• Serve as the primary point of contact for day-to-day technology requests and coordinate support across the organization's technology platforms and systems.
• Maintain technology inventory, including laptops, equipment, accessories, and related operational assets.
• Manage and maintain the Operations Google Drive, ensuring files, resources, and documentation remain organized, accessible, and up to date.
• Support the administration, maintenance, and optimization of technology and software resources to ensure employees have the tools necessary for effective performance.
• Identify, evaluate, and recommend technology solutions that improve operational efficiency, collaboration, and the employee experience.
• Partner with leadership to implement, integrate, and optimize new systems and workflows, ensuring successful adoption across the organization.
• Support process automation initiatives, including piloting solutions, facilitating organization-wide rollouts, and measuring effectiveness to drive continuous improvement.
• Document, evaluate, and refine operational processes following implementation to ensure sustainability, efficiency, and long-term scalability.

Note: This list is not exhaustive and may evolve based on business needs.

Required Qualifications:

• A minimum of three years experience in a service management or related role, with a strong understanding of workplace operations and customer service principles.
• Previous supervisory experience is ideal but not required.
• Strong working knowledge of core business technologies, including Google Workspace, Microsoft Office, Zoom, and other collaboration tools, is required. Experience with project management platforms such as Wrike, Monday.com, or similar applications is preferred.

Key Competencies:

• Demonstrated ability to develop and support team members through effective delegation, coaching, ongoing feedback, and regular performance and development conversations.
• Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally.
• Excellent interpersonal, written, and verbal communication skills, coupled with strong critical thinking abilities, cultural awareness, and sensitivity in diverse environments.
• Proven ability to manage confidential information with discretion, professionalism, and sound judgment.
• Proactive, adaptable, and solutions-oriented mindset with a commitment to continuous improvement and operational excellence.
• Strong planning, organizational, and project management skills, with the ability to prioritize competing demands and deliver results in a fast-paced environment.
• Ability to anticipate needs, identify opportunities for process improvement, and implement streamlined systems and workflows.
• Demonstrated initiative, curiosity, and resourcefulness, with the ability to work independently while fostering collaborative relationships across teams and with external partners.
• Comfortable leveraging business technologies and systems, optimizing their use, and resolving routine issues without requiring advanced technical expertise.

Work Location & Schedule:

• This role is in our Rockville, Maryland location on a typical schedule of Monday - Friday, 9AM - 5PM.
• Travel requirements: infrequent.

Compensation & Benefits

• Salary Range: $75,000 – $85,000 annually, commensurate with experience and geographic location.
• Medical, Dental, and Vision insurance with 80% employer-paid coverage.
• Pre-tax benefits including a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, and Commuter Benefits
• 14 days of vacation annually, plus one additional vacation day awarded on each work anniversary.
• 14 paid holidays, 10 sick days, and 2 wellness days dedicated to personal well-being.
• Additional paid leave to support important life events, including parental and adoption leave, bereavement, military service, voting, and jury duty
• Employer retirement contribution match.
• Charitable giving match of up to $500 annually to support causes meaningful to you.
• Access to professional development opportunities, including training programs, certifications, and continuing education resources designed to support career growth.

In-Office Perks & Culture:

• Complimentary parking for a stress-free commute.
• Self-service breakfast available to fuel your mornings.
• Enjoy complimentary lunch every other Friday.
• Fuel your creativity with access to our snack wall.
• Dress casually on Fridays.

Equal Opportunity Employment Statement:

ABCD & Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status as defined by federal, state, or local law.

Accessibility:

If you require reasonable accommodations to complete the application process or to perform the essential functions of this role, please contact People and Culture at View email address on click.appcast.io.