Vice President; Infrastructure Engineer

Job Description This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. Responsibilities Support the standup, configuration, and implementation of ServiceNow's Discovery, Configuration Management Database (CMDB) and solutions to interface with other IT Service Management (ITSM) modules. Review the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency. Coordinate discovery efforts across multiple regions. Perform discoveries and troubleshoot access issues for discovery. Leverage Management, Information and Discovery (MID) servers for integration and automation. Ensure all organizational policies and procedures are followed for all processes and application improvement efforts. Working directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues. Remote work may be permitted within a commutable distance from the worksite. Required Skills & Experience Bachelor's degree or equivalent in Applied Computer Science, CIS, MIS, Engineering (any), or related: and 5 years of progressively responsible experience in the job offered or a related IT occupation. Must include 5 years of experience in each of the following: Utilizing knowledge of ServiceNow Discovery and CMDB and understanding Discovery module of both ServiceNow and BMC Helix Discovery (ADDM); Utilizing Unix and Windows scripting (Python, shell, PowerShell, JavaScript), Pattern Designer to collect and parse system data, build custom probes, and extend discovery patterns; Understanding of SAN/NAS storage and TCP/IP Networking to perform accurate discovery, troubleshoot connectivity issues and model relationships in ServiceNow CMDB; Utilizing troubleshooting across SSH, WMI, SNMP, JDBC, REST and cloud APIs; Engineering, designing and developing solutions on the ServiceNow platform including integrations with third party APIs using SOAP, REST, XML, and JSON. The Employer will accept 3 years of study toward a U.S. Bachelor’s degree, plus 2 years of IT experience as meeting the degree requirement. 10% domestic travel required, as necessary. Benefits We support our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. Shift: 1st shift (United States of America) Hours per Week: 40 #J-18808-Ljbffr Bank of America