DSW Associate Store Manager

Supports and performs customer service, merchandising, omni activities, and inventory-related actions to drive sales and results. Partners with management to understand daily/weekly/monthly store priorities. Participates in merchandise placement, fulfillment, store recovery, monitoring associate compliance with company policies and procedures, adhering to Asset Protection standards, and supporting projects and tasks, including opening and closing the store. Essential Duties & Responsibilities Customer Experience Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Review and communicate action plan to ensure all tasks are completed throughout the day/week/month. Inventory & Omni Operations Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Ensures execution of processes related to audits, donations, transfers, mismatched items, damages, etc. Work closely with the Store Manager to understand and ensure that all policy and procedures are followed. Sets clear expectations, participates, and follows up on all inventory related activities including freight receipt, product placement, markdowns, and markdown out of stock (MOOS). Sets clear expectations, participates and follows up on all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business. Store Operations & Compliance Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager. Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to elevate to the Store Manager. Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc. Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up. Team & Leadership Recognize the store team through our company recognition tools. Support development of the store team through training, coaching, feedback and motivation. Assist in recruiting, interviewing, and onboarding Store Associate candidates. Delegate and/or perform all other associate duties within store. Performs other duties as assigned by the Store Manager and/or Co-Manager. Required Skills Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Must have the ability to spend up to 100% of working time standing or walking around the store. Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. Stoop, kneel, crouch or crawl on a frequent basis. Experience Minimum 2 years management experience. Minimum high school graduate or equivalent. Some college preferred. Pay Range $17.25 - $29.00 / hour Hiring Range Notification The successful candidate's actual pay rate offer will consider a wide range of job‑related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated hiring pay range has been adjusted for the applicable geographic differential. This position may be eligible for additional incentive compensation, which may include bonuses, or other forms of variable pay, subject to applicable program requirements and company discretion. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Visit to learn more! Pay Transparency Company complies with Pay Transparency rules. #J-18808-Ljbffr Designer Brands