Client Care Specialist

Client Care Specialist Job – Rockville, MD Why You'll Love This Job If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Rockville, MD, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting‑edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non‑traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state‑of‑the‑art technology and grow your career under a practice leader who is fully invested in you. Responsibilities Handle patient scheduling, appointments, multi‑phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go‑between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance‑covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Skills & Qualifications High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail‑oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up‑to‑date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion #J-18808-Ljbffr