Patient Access Specialist (11:00am-7:30pm)

Admissions Specialist / Patient Access Representative Sharonville, OH

DeCoach Recovery Centre is a leading addiction treatment center providing comprehensive, compassionate care to individuals with substance use disorders. We offer evidence-based treatments tailored to each patient's needs, with a focus on long-term recovery.

About the Role

We're hiring a Patient Access Representative for our Sharonville location (MondayFriday, 11:00am7:30pm). This role is often the first voice someone hears when reaching out for help guiding clients and families through the admissions process, answering questions, and making sure they feel supported from the very first call.

What You'll Do

Client Engagement

• Serve as the first point of contact for clients, families, and referral sources
• Conduct initial screenings to determine the appropriate level of care
• Explain DeCoach's services, treatment options, and admissions process clearly and accurately

Admissions Coordination

• Manage documentation, insurance verification, and pre-authorizations
• Partner with clinical, medical, and outreach teams for a smooth intake-to-admission transition
• Keep admissions records accurate and compliant

Communication & Collaboration

• Maintain consistent follow-up with clients, families, and referral sources
• Work with the outreach team on lead follow-up and conversion
• Coordinate with clinical and medical staff on assessments and intake scheduling

Education & Support

• Help clients and families understand the recovery process and available resources
• Provide calm, informed support during a difficult and often emotional time
• Contribute to informational materials about DeCoach's programs

Data & Reporting

• Track admissions metrics conversion rates, referral sources, demographics
• Spot trends and flag opportunities to improve the admissions process
• Participate in team meetings on process and performance

What You Bring

• High school diploma or equivalent
• Experience in admissions, customer service, or similar healthcare or addiction treatment background preferred
• Familiarity with addiction recovery and treatment processes a plus
• Strong communication skills; comfortable engaging with clients and families with professionalism and empathy
• Highly organized, able to manage multiple priorities and deadlines
• Proficient in Microsoft Office; EHR software experience a plus

Schedule: MondayFriday, 11:00am7:30pm

Benefits

• Medical, Dental, and Vision Insurance
• Company-Matched 401(k) Plan
• Company-Paid Life Insurance
• Tuition Reimbursement
• Yearly Merit Raises
• Opportunities for Advancement