Senior Manager, Client Strategy Enablement

Join ShopMy – Powering the Future of Digital MarketingShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.About the Role…As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth.Reporting into Client Strategy leadership, you'll be the connective tissue between Client Strategy, Product, Product Marketing, and cross-functional GTM partners — turning business priorities into the playbooks, training, coaching, and measurement that help every post-sales team member ramp quickly, navigate client conversations with confidence, and execute at a high level. Enablement here spans four pillars - content, training, coaching, measurement - and you'll own all four.What You’ll Do:Build the post-sales enablement engine. Own ShopMy’s post-sales enablement function end to end, setting strategy across enterprise, growth, and SMB segmentsCreate targeted content that drives commercial outcomes. Develop and maintain onboarding materials, objection-handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use - partnering with Product and Product Marketing to keep them accurate, current and on-brandDesign and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the teamIdentify and address capability gaps. Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launchesCoach for performance. Partner with Client Strategy leadership to embed coaching into the team’s rhythm - Gong call reviews, deal deep dives, and skill-building - so Client Strategy Managers continuously improve where it matters mostDevelop sales efficacy across the team. Build recurring instruction and reinforcement on core commercial skills - objection handling, discovery, and negotiation - so Client Strategy Managers can apply them directly in live client conversationsSharpen commercial instincts, not just process. Go beyond documenting workflows to actively developing the judgment and technique that drive retention and growth outcomes in the roomMeasure what works. Define and track the leading indicators that prove enablement is working, anchored to retention and growth outcomesOperate cross-functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams - translating cross-functional context into the right support for Client StrategistsYou Are Energized By:Building an enablement function from zeroDesigning programs that change behavior in real client conversations, not just in theoryFast-moving, ambiguous environments where priorities shift as the business scalesInfluencing across teams without relying on formal authorityHelping customer-facing teams absorb complexity - new products, evolving messaging, AI-driven workflowsWhat We Are Looking For:5-8 years in enablement, learning, or capability building at a high-growth B2B companyProven track record building programs at scale for customer-facing teams - this org is 40+ people todayCommercial context experience in sales, post-sales, or customer-facing enablement (driving growth outcomes, not just service outcomes)Instructional design that drives adoption - a track record of building content and training that busy post-sales teams actually use because it helps in real client situationsTrack record of developing commercial skill, not just processExperience in a product-led orgExcellent communicator - async, live, and everything in between - who can make complex things simple and get teams to adopt new behaviorsSelf-starter, comfortable building from zero in ambiguityStrong cross-functional instincts, building trust quickly and influencing stakeholders without authorityDynamic teacher/trainer with strong facilitation and coaching instinctsBased in NYC, or willing to relocate before start dateBonus Points:Experience standing up a post-sales, customer enablement, or revenue enablement function for the first timeBackground as a CSM, AE, or other commercial customer-facing role before moving into enablementB2B experienceExperience supporting teams through major product launches and rollout motionsAI-forward - experience with core AI tools and evidence of thinking about enablement in an AI-first wayIn compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range$140,000—$160,000 USDThe provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as:Medical & Dental Coverage at 70%Equity in ShopMyFlexible PTO14 weeks of parental leaveWellness & Social StipendTechnology StipendLearning & Development Stipend 401k program (3% automated contribution from ShopMy!)Wellhub MembershipCompany retreatsOpportunity to monetize your influence- all employees build out a ShopMy page!Birthday PTOBrand new NYC HQ office