Insurance Claims Specialist

Insurance Claims Specialist (CONTRACT)

You are a detail-oriented professional with knowledge of property and liability claims who enjoys coordinating with others, resolving issues, and maintaining accurate records.

This position pays: $28-35/hour depending on experience

Location : Rohnert Park, CA

What you will be doing:

• Serve as a primary contact for reporting property and liability losses across owned and managed properties.
• Review incident reports for accuracy and completeness and recommend next steps to the Risk Manager.
• File insurance claims as directed and coordinate claims processing, follow-up, and closure.
• Communicate with insurance brokers, claims adjusters, property managers, and claimants throughout the claims process.
• Coordinate property inspections and ensure invoices and supporting documentation are submitted promptly.
• Assist with temporary housing arrangements for displaced residents, calculate stipends and allowances, and track expenses for insurance reimbursement.
• Track incident reports, insurance claims, and legal matters; identify trends and support recommendations to prevent future losses.
• Support insurance policy audits, payments, renewals, and the distribution of Certificates of Insurance.
• Maintain organized electronic and paper records and download reports from Yardi, MRI, and other systems.
• Partner with the Risk Manager on loss prevention and safety initiatives.

What you bring:

• A high school diploma or GED and two years of related experience.
• Basic knowledge of property and liability insurance claims.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Clear written and verbal communication skills and the ability to work independently and collaboratively.
• Ability to read and interpret insurance policies, leases, contracts, and related documents.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, with the ability to learn Teams and project management tools such as Smartsheet.
• Claims department or customer service experience preferred.
• An insurance license, Associate in Claims (AIC), or similar designation is a plus.
• Experience with Yardi, property management, real estate, accounting, finance, or general administration is a plus.
• Availability to work onsite, with flexibility for occasional after-hours or weekend property visits as needed.