Busser

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

Do you take pride in noticing the small details that elevate an experience from good to exceptional? Do you enjoy quietly perfecting presentation, supporting a team, and ensuring everything runs seamlessly? If so, our Busser position may be the perfect fit. Our high‑end, service‑driven restaurant is seeking a dedicated busser to join our hospitality team. In this role, you'll support servers, maintain the dining room, and help deliver an outstanding dining experience for every member and guest.

REPORTS TO

Restaurant Manager

KEY RESPONSIBILITIES

• Bussers are to arrive 15 minutes prior to their scheduled shift.
• Bussers are to arrive in full uniform. Any busser who is not in proper or full uniform will be sent home.
• Pour water for guests as soon as they are seated and refill all beverages as needed.
• Set tables for lunch and dinner. Clear tables after members and guests leave and fully reset tables.
• Everyone is expected to work together to make the member and guest dining experience exceptional. Consequently, bussers will often times help other servers, bussers, and runners.
• Polish silverware and stemware.
• Weave the room checking each table for any drinks to be refilled, extra plates to be removed, etc
• Bussers are usually seen but not heard; however, when contact is made with members and guests bussers are to address members and guests professionally and courteously at all times.
• Bussers work together as a team to complete daily opening and closing duties.
• Check the schedule daily for any changes.
• Any problems with co-workers are to be reported to and discussed with management only.
• Management is to be notified immediately of any member or guest problems or concerns.
• Members and guests are always to be walked to the restroom or any other area.
• Check with a manager or supervisor before leaving.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.
• Bussers must have the ability to carry stemware, silverware and dishes on a tray.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.