Client Service Representative

Overview At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented Associates. We value all our Associates and we want you to stick around. Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA. Take a look at the new openings and apply to those that you feel suit you best. Thanks for your interest in continuing your career with VCA! VCA Gwynedd Animal Hospital, 1615 West Point Pike, Lansdale, PA is looking for a Client Service Representative to join our team. The pay range for this position is $15-$17/hour based on experience, part-time. We are open Monday–Friday 8am to 6pm and Saturday 8am to 4pm. Responsibilities Provide exceptional client service such as offering warm hospitality, answering and managing up to 6 lines of telephone calls, text messages, email as well as in person visits with compassionate communication. Placing calls to clients, receiving and relaying messages, and communicating clearly and courteously with the doctors and veterinary staff. Managing electronic medical records, reports, and correspondence. Scheduling and confirming appointments. Presenting and explaining fees as well as processing payments. Provide information and education on our services, wellness plans, and treatment options. Take on projects or additional duties as directed by the leadership team. Maintenance/housekeeping of the reception area and lobby. Qualifications / Ideal Candidate This role requires at least 1 year of CSR experience, the ability to multitask efficiently, compassionate communication skills, and confidence in providing exceptional client service for a busy veterinary practice. The candidate should be excited to be part of a cohesive team dedicated to maintaining a happy and healthy hospital culture. Benefits Benefits include competitive compensation along with a generous employee pet discount and more as a part-time associate. A comprehensive benefits package is available, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more. Additional Information The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). Equal Opportunity We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr