NAS Service Coordinator

Everon Job Posting

At Everon, we truly believe that our people are the difference for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Position Summary

Work directly with NAS Service Team to proactively coordinate support functions with CROM and/or AGM regarding National Account/Commercial customers.

Duties & Responsibilities

The National Account Service Coordinator may be expected to perform the duties listed, complete special projects, and other duties as assigned.

• Establish good working relationships with Internal customers directly related to the service of National Account/Commercial Customers.
• Perform daily follow-up with local offices regarding completion, billing, inventory, and other service related inquiries received from National Account/Commercial Customers or NAS Service Management.
• Distribute, coordinate, and follow-up through to completion (if necessary) customer requests.
• Promote the full product line and services offered by Everon.
• Coordinate remote tech schedules, inventory, and other related information required for the service of National Accounts/Commercial.
• Assist the installation, service, and billing departments as required.
• Perform account audits and updates as requested or required.
• Make credit adjustments to accounts when necessary.
• Work with the branches and Monitoring department to research and resolve customer issues.
• Perform all other duties and projects as assigned.
• Position may require mandatory overtime.

Skills

• Computer skills with expertise in word processing, preferable Microsoft Office and database applications, and advanced presentation skills with proficiency in Power Point.
• Must have good customer service skills and be able to apply tact, diplomacy, reason and logic.
• Must have strong communication skills, including writing, to assist internal and external customers.
• Requires skills in business math, interpersonal relations, judgment, and listening.

Abilities

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and talk or hear. The employee frequently is required to reach with hands and arms.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Must be able to carry a laptop computer and other necessary demonstration equipment when visiting customers.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent typing and data entry while managing service tickets, emails, and customer information.
• Regular use of a phone/headset to answer and place service-related calls throughout the workday.
• Ability to communicate clearly and professionally with customers, technicians, and internal teams.
• Ability to view computer monitors for extended periods of time.

Work Environment

• The noise level in the work environment is usually moderate.
• Must be able to travel as needed to visit customers, P-1 branches and authorized subcontractors.

Minimum Qualifications

• High school diploma or General Education Degree (GED) and one to two years' experience working on security related projects to include two years of experience related to the CCTV, Intercom, IDS and access control system industry.
• Associates degree (AA) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.

Compensation

The pay range for this role is $18.00- $27.00 hourly and is based on experience and qualifications.