Call Center Representative

Job Details Job Location: TXO-Quarry Lake Clinic - Austin, TX 78759 Salary Range: $16.00 - $21.00 Hourly Reports to: Service Center Manager Department: Service Center Status: Full-Time / Non-exempt General Job Description Schedule new and follow-up patient appointments in the computer system, complete patient registration for new accounts and update existing accounts, and perform clerical duties involved in maintaining patient medical records in accordance with established policies and procedures. Essential Functions Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles. Work with physicians and physician staff to ensure quality patient care and services are provided, ensuring compliance with clinic standards of quality patient care. Record all new patient demographics and update existing accounts in Athena. Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed. Create EMR entries for cancelled appointments. Cancel patient appointments as directed by patients, providers, or the Service Center Manager. Complete all scheduling tasks, messages, requests, referrals, and faxes. Return voicemails and make second and third attempts to patients who have left voicemails. Confirm appointments as needed. Perform audits on physician schedules to capture and correct any scheduling discrepancies. Process and complete online appointment scheduling. Perform all other duties as assigned. Benefits Medical insurance with VIP Health Advocate Service Health Savings Account (HSA) with employer contribution Flexible Spending Account (FSA) Dental coverage Vision coverage 7-8 paid holidays each year 12 PTO days to start, with increases based on tenure (up to 22 days) 401(k) with Safe Harbor contribution plus profit sharing (once eligible) Life insurance Short- and long-term disability Additional supplemental plans Mileage reimbursement + travel time – for eligible positions Colleague recognition program Well‑being support: employee assistance program Qualifications Education: High school diploma Experience: Previous experience in a medical office setting Proficient computer skills – Outlook and general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease Licensure: N/A Special skills: Knowledge of medical and insurance terminology Attention to detail Ability to effectively communicate both orally and written Ability to work in a fast paced environment Physical demands: Must have adequate visual acuity to read, the ability to interpret and understand written material. Must have full range of body motion including manual and finger dexterity and eye-hand coordination. Environmental working conditions: Continuously handle multiple tasks simultaneously and work as part of a team No conditions of chemicals/fumes/odors and dust/messiness #J-18808-Ljbffr