Regional Junior Field Technician (West Region)
$18 - $25 per hourSmart Automotive of Davenport
Job Type
Full-time
- Perform basic troubleshooting for hardware, software, office applications, and network connectivity issues including WAN/LAN, and printers
- Deliver excellent customer service to end users across multiple dealership locations
- Build strong relationships with dealership department heads
- Conduct wellness checks and proactive support visits to assigned locations
- Complete required training
- Resolve routine tickets independently while maintaining positive user feedback
- Competitive hourly pay ranging from $18-25 per hour based on experience
- 180-day contract position with strong potential for full-time conversion
- Mentorship from experienced Regional Field Techs and Systems Administrators
- Entry-level experience in IT support or related field
- High school diploma or GED required; IT-related associate degree or technical certification preferred
- Strong problem-solving skills and attention to detail
- Excellent customer service orientation and communication skills
- Ability to work independently and as part of a team
- Reliable transportation for travel within the Davenport/Des Moines service area
- Basic knowledge of Windows operating systems and Microsoft Office applications
- Familiarity with Active Directory, Office 365, or networking concepts
- Previous customer-facing technical support experience
- Experience with computer imaging, deployment, and hardware replacement.
- Valid driver's license with clean driving record
Vacancy posted 5 days ago
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