Call Center Representative

Call Center RepresentativeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job DescriptionAs a Full-Time Call Center Representative, you will be responsible for answering inbound calls regarding child support receipts and disbursements handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Callers about the services available and assess caller's needs.Key Responsibilities:Provide professional customer service support via inbound callsHandle high-volume call center interactions efficiently and accuratelyResolve customer inquiries, issues, and complaints in a timely mannerMaintain accurate records through data entry and system updatesFollow company processes, compliance standards, and quality guidelinesMeet productivity, attendance, and performance metricsCollaborate with team members to improve customer satisfactionRequired Qualifications:High school diploma or GED requiredStrong communication and customer service skillsAbility to work in a fast-paced call center environmentBasic computer skills and ability to navigate multiple systemsReliable attendance and strong work ethicBackground checkPreferred Qualifications:Previous call center or customer service experienceExperience handling inbound customer support callsBilingual skills (if applicable)What We Offer:Competitive hourly payBenefits from day one (medical, dental, vision) for eligible rolesPaid time off and holidaysPaid trainingCareer growth and advancement opportunitiesSupportive and inclusive work environmentConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.