Security & Low Voltage Service Technician

Security & Low Voltage Service Technician

Convergentz, a division of Hunton Group, has an exciting opportunity for a Security & Low Voltage Service Technician. The selected candidate will be responsible for servicing, troubleshooting, repairing, programming, testing, and maintaining security and low-voltage systems for existing customer facilities and new installations. The Security & Low Voltage Service Technician performs service, maintenance, diagnostics, and repair of structured cabling, access control, CCTV/video surveillance, intrusion detection, intercom, audio/visual, and other low voltage systems while working independently and collaboratively with project teams to ensure customer satisfaction, system functionality, and timely project completion.

Responsibilities:

• Install, service, troubleshoot, diagnose, repair, and program security and low-voltage systems.
• Perform preventative maintenance inspections and identify equipment deficiencies or failures.
• Install and terminate structured cabling including Cat5e, Cat6/6a, fiber optic, and related cabling systems.
• Set up, terminate, label, and test network racks, patch panels, cable trays, and associated equipment.
• Read and interpret blueprints, riser diagrams, wiring schematics, and engineering specifications.
• Prepare for on-site work by evaluating job requirements, gathering materials, and coordinating schedules.
• Troubleshoot system issues using hand tools, testing equipment, and laptop computers.
• Maintain accurate documentation, including service reports, punch lists, inspection forms, and as-built documentation.
• Support project teams and SLV technicians by providing field assistance and technical expertise.
• Coordinate with customers, contractors, and internal departments to ensure successful project execution.
• Determine parts, materials, and equipment needed for repairs and service calls.
• Maintain a professional appearance and represent the company as a direct customer contact.
• Work independently, as part of a team, or as a team lead, depending on project scope and experience level.
• Comply with company safety standards, job site requirements, and applicable industry codes and regulations.
• Travel locally and remotely as required to support customer sites and projects.
• Participate in after-hours, emergency, or on-call service work when required.

Qualifications:

• Excellent written and verbal communication skills.
• Strong technical aptitude and troubleshooting skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of Microsoft Office products and basic computer networking.
• Ability to work on construction sites and occupied customer facilities.
• Ability to climb ladders and lift/carry up to 75 pounds.
• Valid driver's license with acceptable driving record.
• Ability to pass background and drug screening requirements.
• Ability to work flexible schedules, including after-hours service when needed.
• Professional appearance and strong organizational skills.

Preferred Experience & Education:

• High school diploma or equivalent required.
• Trade school, technical certifications, or military electronics training preferred.
• 3+ years of experience installing or servicing security and low-voltage systems preferred.
• Experience with access control, CCTV, intrusion detection, structured cabling, and networking systems preferred.
• Industry certifications such as BICSI, manufacturer certifications, OSHA, or other recognized low-voltage/security certifications are preferred.
• Manufacturer certifications desired from the following: Software House, Genetec, Avigilon, Brivo, Axis, Milestone, Hanwha, etc.

Work Environment & Physical Requirements:

• Frequent standing, walking, bending, climbing, and lifting on construction and customer job sites.
• Ability to work indoors and outdoors in varying environmental conditions.
• Use of ladders, power tools, testing equipment, and personal protective equipment (PPE).
• Ability to travel to customer locations as required.