Assistant Retail Manager

Job Description

Job Description

BALLAST WAX · EUROPEAN WAX CENTERAssistant ManagerLead from the floor. Grow into more.3090 Westgate Mall Dr C360, Fairview Park, OH 44126 · In-Person · Full-Time · Competitive Pay + Bonuses THE OPPORTUNITY You're ready for more than a title. You're ready to lead.As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond. WHAT YOU'LL DO Guest ExperienceSet the tone for every guest interaction - warm, professional, and consistentProactively address concerns and resolve issues before they escalateEnsure every guest leaves feeling confident they'll come back Sales & Goal AchievementLead by example in educating guests on Wax Passes, products, and servicesMotivate and coach the team to hit individual and center KPIsStay sharp on promotions, product launches, and brand updatesSupport local marketing and community engagement efforts Team Leadership & CultureCoach Guest Service Associates and Wax Specialists on the floor dailyHelp onboard new team members and create a welcoming environmentHold the standard - service, professionalism, accountability - in the CM's absenceAct as point of contact and decision-maker when leading the shift solo Center OperationsOwn opening and closing procedures with precisionEnsure cleanliness, sanitation, and presentation standards are never compromisedSupport accurate POS transactions and guest profile managementAssist with daily admin tasks, inventory, and reporting WHO YOU ARE You don't wait to be asked. You lead because it's just who you are.You've worked in a guest-facing role for 2+ years - beauty, spa, retail, hospitality, or similar - and you're genuinely good at it.You've led, even if it wasn't your official title. You've trained a new hire, run a shift solo, handled an escalation, or stepped up when it mattered.You're comfortable recommending products and services. You don't hard-sell - you educate. Guests trust you and it shows in the numbers.You know how to coach someone who's struggling without making it feel like a punishment. You lead with empathy and hold the bar.You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine, follow the space, and want to build a career in it.You're available when guests are - evenings, weekends (one shift, not both), flexible weekday hours. Reliable transportation required. WHAT WE OFFER Compensation & Bonuses$16.00/hr base Monthly performance bonuses tied to team and center goalsGoals are realistic - our teams hit themCommission on personal sales - rewarded for leading from the frontGrowth & Career PathStructured path from ACM to Center Manager and beyond30-60-90 day onboarding with mentorship from your Center ManagerOngoing training, coaching, and development support Work-Life BalancePaid Time OffConsistent shift structure - one weekend shift, not both BenefitsMedical insurance (55% employer contribution)Supplemental insurance benefits401(k) with employer matchPaid Time Off OUR HIRING PROCESS Three steps. No runaround.Step 1 - Video Interview: A real conversation about your experience, style, and what you're looking for.Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together. OUR VALUES CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it. ABOUT BALLAST WAX We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business. This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Learn more: