Senior ITSM Transformation Lead - AI-Driven Service Excellence
Accenture
Accenture is seeking a Modern Service Management Lead in the US to own IT Service Excellence and the operating model across incident, change, problem, and configuration management. The role focuses on re-engineering processes with automation, AI-augmented operations, and agentic workflows, while preserving ITIL governance and delivering measurable outcomes for clients. The role includes selling, shaping, and delivering transformation programs at CIO level, P&L ownership, and building a #J-18808-Ljbffr Accenture
Vacancy posted 2 days ago
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