Convention Services Manager

Convention Services Manager Coast Seattle Downtown Hotel by APA We are looking for a Convention Services Manager who thrives on creating seamless, memorable event experiences and building strong client relationships. This is an opportunity to take ownership of meetings and events from start to finish, working alongside a collaborative team that values service excellence and attention to detail. If you are passionate about hospitality, enjoy a fast-paced environment, and take pride in delivering exceptional guest experiences—we’d love to hear from you. What You’ll Do Event Planning & Execution Coordinate and service all assigned group meetings and events from contract handoff through completion Lead BEO / event order meetings and ensure all departments are fully aligned Prepare detailed function resumes and communicate all event details in advance Conduct pre- and post-conference meetings with clients Be present on-site for events, including evenings and weekends, as required Respond to client needs promptly and professionally, delivering a service-first experience Catering Sales & Revenue Generation Achieve approximately 4–5 catering contracts per month (based on business levels) Develop catering proposals, contracts, and follow-up communications Build relationships that support repeat business and long-term client partnerships Billing, Systems & Reporting Ensure event billing is accurate and coordinated with Accounting Enter group and reservation details into HMS / CRES systems accurately Maintain CRM data, including activity tracking, notes, and pace reporting Support month-end reporting, forecasting, and event reconciliation Team & Administrative Support Perform administrative tasks and client communication Coordinate pre-arrival details and amenities to enhance the guest experience Support marketing initiatives and maintain organized sales office practices Contribute to social media engagement in alignment with Coast Hotels brand standards What You Bring 2–3 years of experience in convention services, catering, or hotel group sales Strong understanding of event planning, banquet operations, and group servicing Experience with hotel systems (HMS / CRES) and CRM platforms Exceptional organizational and time management skills Strong communication and relationship-building abilities Ability to manage multiple events in a fast-paced environment Flexible availability, including evenings, weekends, and holidays Why Join Coast Hotels? Collaborative and people-first culture Opportunities for growth and development A dynamic environment where your contributions matter The chance to create exceptional guest and event experiences #J-18808-Ljbffr