Client Service Manager

Job Description

Job Description

SCCMHA JOB VACANCY ANNOUNCEMENT  

CLASSIFICATION: Client Service Manager 

PAY RANGE: $62,726.33 - $77,200.86 annually

$3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)

POSITION SUMMARY:

Under general supervision of Mental Health Supervisor (Community Support Services) and/or (State Facility and Forensic Intensive Case Management), provides case management for consumers receiving Saginaw County Community Mental Health Authority (SCCMHA) services. Develops individual program plan containing goals, objectives and methodologies to assist consumer to remain in the least restrictive community setting and meet treatment guidelines. Ensures plan is implemented correctly and monitors plan monthly. Coordinates necessary services, assesses progress, and provides written documentation to support billing. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

1. Prepares an assessment of the consumer’s case management needs upon admission and annually thereafter.

2. Works with the consumer to plan, schedule, develop and implement a person centered plan upon admission and at least annually, thereafter.

3. Assures that all consumers are offered the opportunity to have an independent facilitator facilitate their meeting and that all consumers are made aware of self-determination and offered the opportunity to participate in self-determination.

4. Develops individual service and support plan containing outcomes, support arrangements, health and safety needs and methodologies to support consumer in achieving their desired life outcomes.

5. In-service residential providers and their staff on the implementation of the treatment plan.

6. Monitors level and quality of supports and services provided to consumers in all settings, including customer satisfaction with services. Reviews progress notes, writes progress statements and gives feedback to consumer and caregivers concerning progress.

7. Organizes, facilitates, when requested by the consumer, and participates in planning meetings to develop service and support plans. Prepares meeting notes. Takes reports written by other professionals and prepares the services and support plan. Insures a person centered planning process is being utilized.

8. Links and coordinates supports and services for consumers to insure quality of life including finding and maintaining residential placements, clinical services, public services and addressing family needs. Facilitates consumer development of community networks of support. Provides crisis intervention/supportive counseling as needed.

9. Assists consumers in securing inter-agency resources, including individual therapy, skill building services, supported employment, substance abuse intervention, etc. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third party coverage and public benefits. Provides information and referral for community resources.

10. Coordinates communication of consumer status with physician’s offices, the crisis unit, nurses, therapists, psychiatrists, or other professionals. Keeps residential providers, family members, and other professionals informed of changes.

11. Participates in staff meetings to receive current information, guidance and direction from supervisor.

12. Facilitates conflict resolution of service and support related problems.

13. Prepares and maintains extensive documentation such as assessments, periodic reports, case files progress notes, documentation, financial updates, invoices, etc.

14. Work cooperatively with peer support specialists or other agency staff to meet the need of consumers.