Manager, Clinical Operations

Job Description

Regions Hospital is seeking an experienced leader with strong process improvement, partnership and problem solving skills to join our Patient Placement department.


Under the direction of the Director of Patient Logistics, this position is responsible for directing, planning, coordinating, and supervising activities associated with the effective patient flow and open access for Regions Hospital patients - on a strategic and daily operational level. This department strives for optimal and timely placement and movement of patients within the hospital. The position has general management and continuous improvement responsibility for: Patient Flow Coordinators, Patient Placement staff (accurate bed placement and financial system entry), business ownership of the Teletracking Business Support (Region's bed board) to promote Best Care, Best Experience for patients/families, providers and staff at Regions Hospital. Responsibilities include establishing, maintaining, and improving patient flow policies and procedures, crisis and contingency planning. The Patient Logistics manager initiates with organization and divisional leaders the development and implementation of improvement strategies, tactics and operational plans. The incumbent of this position will work closely with Best Care Best Experience, Quality Management, Communications, IS& T, Human Resources and Senior Leaders, Operational Directors and Managers, to accomplish objectives within a given period with limited resources. The position includes providing mentoring of staff and teams in excellent customer service, improvement tools and methods, project management, change management, group dynamics and measurement.


Work Schedule:

Monday-Friday

Required Qualifications:

• Bachelor degree in Quality Management, Nursing, Business Administration, Healthcare Management or related field. Masters degree preferred.
• Minimum of five (5) years experience as a successful patient flow coordinator in a mid to large size hospital.
• Minimum of three (3) years of hospital operational improvement project leadership.
• Demonstrated results in leading quality and operations improvement efforts within healthcare.
• Minimum of three (3) years of operations management experience
• Current MN nursing license required. Project Management Certification, LEAN or Six Sigma certification preferred.

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.