Senior Benefits Analyst

The Senior Benefits Analyst is responsible for administering the company’s employee benefits programs, managing benefit-related requests, and resolving escalated benefits issues with a high degree of independence and judgment. This role ensures compliance with U.S. federal and state laws governing employee benefit plans while providing expert guidance on benefits administration and decision‑making. Why This Role Matters Serves as a critical resource for ensuring accurate and compliant administration of employee benefits programs, helping employees navigate complex benefits matters and resolve escalated issues effectively. Protects the organization from compliance and operational risks by applying expertise in U.S. federal and state benefits regulations and ensuring adherence to applicable laws and policies. Drives continuous improvement of benefits offerings by supporting the design, evaluation, and implementation of benefit plans that align with business objectives and employee needs. Maintains strong partnerships with more than 20 benefits vendors, ensuring seamless service delivery, issue resolution, and a positive employee experience across the benefits ecosystem. What You Will Do Serve as the primary point of contact for employees, managers, and HR on escalated benefits issues, providing guidance, issue resolution, and communication support to ensure a positive employee experience. Manage the relationship with key benefits vendors, particularly Alight, by monitoring service performance, identifying issues, and driving timely resolutions. Oversee the benefits appeals process by conducting investigations, researching cases, developing recommendations, and preparing responses as needed. Provide reporting, audit support, and training related to benefits administration and escalation processes, ensuring accuracy, compliance, and operational effectiveness. Monitor federal and state benefits regulations, legislative changes, and market trends to support compliance and inform benefits program decisions. Support benefits initiatives and special projects, contributing to process improvements and the successful implementation of department priorities. What We're Looking For Bachelor’s degree in Human Resources, Business Administration, or a related field. 3+ years of Human Resources experience, preferably supporting employee benefits administration, employee relations, or HR operations. Experience managing benefits-related processes, including issue resolution, vendor coordination, and employee support. Exposure to a unionized manufacturing environment and an understanding of the unique benefits and workforce considerations within that setting. Goodyear is one of the world’s largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at View phone number on click.appcast.io. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Goodyear is an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. #J-18808-Ljbffr