Front Desk Coordinator

Every day is a good day to prepare for a healthy tomorrow. Providing children and their families with equitable access to quality pediatric care to build a foundation for a lifetime of optimal health and wellness is what drives our team to deliver its best every day. It’s our purpose. Offering focused care from tots to teens, our pediatric primary care providers and teams partner with families to foster good health and strong, thriving communities. Second-to-none medical staff and top-tier administrative professionals keep our practices running smoothly and make each patient experience the best we can offer. Working in partnership with patients, families, and communities who put their trust in us for their care, we hold ourselves accountable to ensure equitable access to care, advocate to create impactful change, and continually learn and progress to create better outcomes and brighter futures. Together, we’re paving the way for kids to develop into healthy young adults. Rooted in these values , we continue to grow and serve. Are you ready to join us?

POSITION SUMMARY

This position may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. This position requires the ability to transition seamlessly between front office and back-office duties based on the needs of the day. The ideal candidate will be comfortable and skilled in both administrative and clinical functions, ensuring a smooth workflow throughout the practice. A strong team player, this individual will adapt to shifting priorities and contribute effectively to both patient-facing and support roles. From managing appointment scheduling and patient intakes, your role will also help support our clinical staff and keep the office running smoothly. The ideal candidate is organized, compassionate, and thrives in a fast-paced healthcare environment.

DUTIES AND RESPONSIBILTIES

Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam room; assisting patients as needed with collecting specimens, preparing for exam, etc.; collecting patient history; checking vital signs; performing screenings per provider guidelines; assisting providers as needed; charting; administer injections, perform EKGs and PFTs; relaying instructions to patients/families; answering phone calls, and providing pertinent information. Ensure compliance with HIPAA and other healthcare regulations Perform patient check-in and check-out procedures, including registration and insurance verification Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments, patient check-in and check-out; managing and updating charts to ensure that information is complete and filed appropriately. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor. Answer multi-line phone system, direct calls appropriately, and take detailed messages Prepare, organize, and maintain patient charts and electronic medical records (EMR) Communicate effectively with clinical and administrative staff to ensure seamless patient care Other duties as assigned.

QUALIFICATIONS/ REQUIREMENTS

High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting. Experience working in a family practice, internal medicine, or urgent care is preferred. Minimum 3 years of experience is preferred.

REQUIREMENTS FOR LEVEL I STATUS

Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision. Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision.

PERFORMANCE REQUIREMENTS

Knowledge of health care field and EMR systems. EClinicalWorks (ECW) is a plus. Skill in performing medical assistance tasks appropriately. Skill in written and verbal communications. Skill in understanding patient education needs by effectively sharing information with patients and families. Ability to learn and retain information regarding patient care practices and procedures. Ability to project a pleasant and professional image, and work as a team player. Ability to plan, prioritize, multi-task and complete delegated tasks. Ability to demonstrate compassion and care in dealing with others

WORKING CONDITIONS

Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space.

EQUIPMENT OPERATED

Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.

PHYSICAL DEMANDS

Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with staff and patients. #J-18808-Ljbffr Pediatrica