Hot Expeditor/ Tray Line Server

Food Service Worker

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for preparing and assembling hot and cold food items in accordance with established policies and procedures to support patient, cafeteria, and catering needs. Ensures all food meets departmental standards for quality, portion control, and presentation.

Essential Functions:

• Maintain safety and sanitation standards in accordance with hospital and departmental policies
• Set up hot food trayline for breakfast, lunch, and dinner; ensure readiness at least 15 minutes prior to meal service
• Prepare and pan hot food items including breakfast meats, home fries, soups, and broths using proper safety procedures
• Reheat soups and broths following established guidelines (e.g., bain-marie processes)
• Monitor and record food temperatures for each meal; notify supervisor of any discrepancies
• Plate and prepare special diet items, including ground and pureed foods, and deliver to appropriate service areas
• Replenish food items on the trayline throughout meal service to ensure continuous availability
• Communicate effectively with production cooks and leadership regarding food needs, delays, or equipment issues
• Remove and properly store or consolidate food items after meal service based on quality standards
• Follow established par levels and anticipate inventory needs to prevent shortages
• Identify and report food quality or quantity concerns during meal service
• Ensure proper food handling, storage, and temperature control practices are consistently maintained
• Safely operate kitchen equipment, including food processors, knives, and other preparation tools

Knowledge, Skills, and Abilities:

• Knowledge of food service operations, including line set-up and temperature requirements
• Knowledge of food preparation techniques, presentation standards, and quality control
• Ability to safely operate cleaning equipment and use sanitation supplies
• Ability to follow routine verbal and written instructions with attention to detail
• Ability to read, write, and communicate effectively
• Ability to understand and adhere to safety and sanitation procedures
• Ability to lift, move, and handle heavy items as needed
• Basic knowledge of inventory control and ordering of supplies and equipment
• Skill in preparing and cooking a variety of food items in a fast-paced environment
• Ability to work independently but also be a team player

Minimum Starting Pay: $18.58

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 273 Charles Street

Scheduled Weekly Hours: 20

Employee Type: Regular

Work Shift: Evening (United States of America)

Pay Range: $18.58 - $26.58/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.