Inspection Manager

Inspection Manager

Lead and oversee Housing Choice Voucher (HCV) inspection operations for a large, federally funded program. Ensure full compliance with HUD standards (HQS and NSPIRE), manage third-party inspection contractors, and drive inspection quality, timeliness, and customer service through strong performance reporting and cross-functional coordination.

Responsibilities:

• Oversee all inspection activities, including annual, initial, special, and quality control inspections
• Ensure each assisted unit is inspected at least annually in compliance with HUD requirements
• Implement and maintain inspection protocols aligned with HQS and NSPIRE standards
• Monitor inspection scheduling, completion rates, and reinspection timelines
• Ensure enforcement of deficiency correction requirements and deadlines
• Manage and oversee third-party inspection contractors and clerical support staff
• Establish performance expectations, service level standards, and productivity benchmarks
• Conduct regular performance reviews and enforce contractual requirements
• Ensure contractor compliance with quality control standards and reporting expectations
• Coordinate staffing levels to meet program demand and inspection volume
• Develop and implement a comprehensive Quality Control (QC) program
• Conduct or oversee supervisory and independent QC inspections
• Identify trends, systemic issues, and compliance risks
• Ensure adherence to HUD regulations
• Maintain documentation and audit readiness at all times
• Support SEMAP performance indicators related to inspections (Indicators 5, 6, 11, 12)
• Serve as the primary liaison between inspections and program operations, including:
• Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processes
• Support resolution of complex cases involving participants, landlords, and compliance issues
• Participate in cross-functional meetings to ensure operational alignment
• Ensure all inspection activity is recorded in the system of record (Emphasys Elite) in real time
• Oversee use of inspection technology platforms, including scheduling and tracking tools
• Support integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)
• Ensure data accuracy, completeness, and reporting integrity
• Track and report inspection metrics, including:
• Prepare regular reports for executive leadership and the client
• Support monthly and ad hoc reporting requirements
• Use data to drive operational improvements and resource allocation
• Ensure high-quality service delivery to participants and landlords
• Support timely communication regarding inspection scheduling, results, and required actions
• Address escalated complaints and service issues
• Coordinate with call center and customer service functions as needed
• Support transition planning and startup activities
• Ensure continuity of inspection services during transition periods
• Participate in required meetings with the County and stakeholders

Requirements:

• Bachelor's degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)
• Minimum 5–7 years of experience in housing inspections, HCV program administration, or related field
• Minimum 3 years of supervisory or management experience
• Demonstrated experience with HQS and/or NSPIRE inspection standards
• Experience managing contractors or third-party vendors
• Strong knowledge of HUD regulations and HCV program requirements
• Experience with housing software systems (Emphasys Elite preferred)
• Certification in HQS and/or NSPIRE inspections (preferred)
• Experience in large-scale HCV programs (10,000+ vouchers) (preferred)
• Experience supporting SEMAP compliance and performance improvement (preferred)
• Familiarity with AI-enabled or technology-supported inspection workflows (preferred)
• Experience in program transitions or large operational startups (preferred)
• Proficiency in written and spoken English; Spanish/Creole proficiency is a plus

Benefits:

Healthcare benefits, paid time off, and 401(k).