Store Associate - Aspen Collection - Winter 26-27

Store Associate - Aspen Collection - Winter 26-27

The Store Associate plays a key role in delivering an elevated, guest-centered experience to everyone who walks through our doors. From offering knowledgeable support on rental gear, apparel, and accessories to maintaining a clean, organized, and guest-ready environment, this role reflects the service standards of Aspen Snowmass. Store Associates go beyond the transactionbuilding lasting relationships through thoughtful service, anticipating guest needs, and supporting smooth daily operations. This position reports to the Store Manager.

Essential job functions/key job responsibilities include welcoming each guest with a friendly, attentive approach that reflects a high standard of service and encourages engagement; engaging guests by listening actively, asking thoughtful questions, and guiding them through rental and retail process with personalized recommendations that enhance their experience and drive sales; providing knowledgeable guidance on gear, apparel, and accessories by understanding product features, pricing, and resort services to support confident purchases and drive sales; operating point-of-sale systems and RTP software accurately to process sales, rentals, returns, discounts, and payments in a smooth, timely manner; maintaining accurate cash handling and balance daily transactions with consistency and attention to detail; maintaining a clean, organized, and visually appealing sales floor using merchandising techniques that maximize product visibility and sales; applying meticulous attention to detail and rigorously following all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services; skillfully performing waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience; supporting back-of-house operations such as organizing stockrooms, replenishing displays, and assisting with product receiving to keep inventory flow smooth; monitoring for security concerns, helping deter theft, and promptly reporting inventory or cash discrepancies to management; collaborating with teammates and taking initiative to keep shop operations smooth, efficient, and aligned with a guest-first approach; and other duties as assigned.

Qualifications include a high school diploma or equivalent required, 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred, completion of ski manufacturers' binding certification preferred or willingness to obtain; knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs; proficient knowledge with rental, ticketing, or reservation software systems; familiarity with industry terminology and merchandising standards that support sales and engagement; understanding of company policies, POS systems, and rental/retail operations best practices; knowledge of United States currency, pricing, and accurate transaction handling; skilled in retail selling techniques that build guest trust and guide purchasing decisions; ability to communicate clearly and warmly in English; Spanish, Portuguese, or other languages helpful for international guests; strong interpersonal skills with the ability to engage guests confidently across diverse situations; ability to maintain a clean, organized sales floor and proactively identify merchandising opportunities; adaptable and productive in a fast-paced environment while prioritizing guest experience; collaborative team player committed to service excellence and shared goals; consistently deliver friendly, knowledgeable, and solution-oriented service that drives repeat business; and take initiative to contribute to overall store operations and a seamless guest experience.

Work environment and physical demands include ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required; regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces; must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.