Patient Access Team Lead

Patient Access Team Lead

Charleston, South Carolina

Patient Access Team Lead

Patient Access, Records, Health Information, Medical Records & Coding

Business Operations

Full Time

Hospital Authority (MUHA)

Job Description

The Patient Access Services Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Team Lead assists the supervisor with the internal management of the team. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and work closely with physicians and nurses to provide optimal quality care to patients. The Patient Access Services Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting copayments and deductibles and solves basic billing inquiries.

Primary Duties and Responsibilities:

Consistently confirms, enters, and/or updates all required demographic data on patient and guarantor in registration system(s) on a daily basis to achieve maximum payment.

Secures and/or explains copies of insurance card(s), forms of ID, and signature(s) on all required forms and scans them into the appropriate imaging documentation system.

Consistently completes the Medicare Secondary Payer (MSP) questionnaire, if applicable.

Discusses Advanced Directives with patients and obtains a copy for the patient's record, if available.

Reviews all other regulatory forms and information with the patient, such as Notice of Privacy Practice and Billing information.

Verifies insurance using Real Time Eligibility, Payer Website, or phone number to determine coordination of benefits and obtains authorization and/or referrals as required.

Follows procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.

Registers patients during downtime following downtime procedures and enters data into registration system immediately upon system availability.

Performs Service Recovery as needed at the point of service with patients and visitors.

Verifies financial information to determine insurance coordination of benefits, pre-certification/prior-authorization requirements by contacting the insurance company or through other verifying technology.

Informs self-pay patients of prepayment requirements or screens for funding sources

Prepares estimate of procedures, calculates advance payment requirements, informs patient of acceptable payment arrangements on previous and current balances

Refers potentially eligible patients to contract eligibility vendor(s) to pursue funding reimbursement

Coordinates with clinical areas to establish patient financial expectations and assist in the resolution of revenue cycle issues

Maintains up to date knowledge, requirements, and skills to perform daily duties and meet key performance metrics for the facility, unit, and payers. For example, employee must read all e-mails/newsletters and attend required training sessions.

Consistently collects patient payments and provides receipt accurately completing all required fields.

Calls patient prior to date of service to inform them of their expected financial liability. Will educate patient on their respective benefits and accept payment over the phone is patient agrees.

Coordinates with appropriate providers when payment is unable to be collected from the patient. If necessary, secure a waiver for services.

Accurately posts all payments on system.

Accurately reconciles receipts with cash collected and completes required balancing forms at the end of their shift.

Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

Knowledge, Skills, and Abilities:

Excellent customer service skills are required

Ability to receive and express detailed information through oral and written communications.

Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors

Knowledge of insurance plans and benefits

Computer literate and able to operate in multiple applications such as Microsoft Office

Minimum typing skills of 35-40 wpm (certified typing test results required)

Requires eye-hand coordination and manual dexterity

Requires the use of office equipment, such as computer terminals, telephone, and copiers

Knowledge of medical terminology.

Able to handle multiple tasks simultaneously.

Ability to work weekends, Friday, Saturday, and Sunday. Must be flexible and able to work flex and staggered shifts

Education Requirements (Essential Requirements):

Associate Degree or High School Diploma with 2 years of customer service experience

Patient Access Certification (preferred)

One (1) year relevant experience in a medical office or hospital preferred

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 2 years

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

Medical University of South Carolina