HCM Platform Specialist, Benefits Technology

Role Summary

Our Digital team is seeking an HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms (e.g., Workday, UKG), supporting the end-to-end success of customer integrations with Guardian’s API ecosystem.

This role combines deep HCM configuration expertise (plan design, eligibility rules, and business processes) with a strong understanding of carrier integrations and API-driven connectivity . The Specialist will play a critical role in ensuring integrations are designed, implemented, and operationally successful - from pre-sales through steady-state delivery.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and HR technology integrations. This role plays a key part in supporting the connection between product, operations, and technology, helping deliver reliable and scalable HCM solutions.

You Will

Pre-Sales Enablement & Client Advisory

• Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
• Set clear expectations on integration capabilities, dependencies, and implementation timelines.
• Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.

Implementation & Onboarding Support

• Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes.
• Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes.
• Act as a bridge between customer technical teams and Guardian’s internal teams to ensure alignment and smooth execution.

Integration Execution & Operational Support

• Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
• Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations.
• Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.

Continuous Improvement & Product Feedback

• Leverage frontline experience to provide actionable feedback to Product and API teams.
• Help evolve Guardian’s API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business.
• Identify patterns across client implementations to drive standardization and best practices

You Have

• Bachelor’s degree or equivalent work experience
• 5–7+ years of experience in HCM platforms, HR technology, or benefits administration systems
• Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes
• Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup
• Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies
• Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions
• Proven analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows
• Experience reviewing and advising on business requirements, HCM configurations, and integration design approaches
• Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts)
• Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges
• Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders
• Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations
• Customer-focused mindset with strong attention to detail, quality, and operational success
• Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***email_hidden***. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to ***email_hidden***, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via ***email_hidden***.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.