Senior Financial Aid Specialist - Technology Adoption & Engagement

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States. The Sr. Financial Aid Specialist - Technology Adoption and Engagement serves as the functional expert for all systems and technology used within the Financial Aid Department. This role is responsible for driving effective adoption, optimization, and continuous improvement of technology solutions by deeply understanding department workflow, user needs and business processes. The Sr. Financial Aid Specialist - Technology Adoption and Engagement plays a key role in translating operational needs into technology solutions, developing and delivering training and resources, and fostering a culture of engagement and accountability around system usage. This role reports to the Senior Director of Financial Aid - Advising and Outreach. Requirements Bachelor's Degree preferred. High‑school diploma required. Minimum 3 years' experience in supporting technology systems, training or project management required. Compensation Compensation is determined based on the qualifications, experience and circumstances of each hire. A comprehensive benefits package is offered, including tuition waiver and reimbursement program, health insurance, paid time off and a retirement savings plan. The hourly rate range for this position is $28.35 to $38.36. Responsibilities Serve as the subject matter expert for all systems and technology utilized within the Financial Aid department, maintaining a comprehensive understanding of workflows, user roles and system interdependencies. Partner cross‑functionally with Financial Aid leadership, IT, compliance and training teams to support the design, implementation and optimization of systems and technology solutions. Drive system adoption and engagement by developing, tracking and reporting on key performance indicators (KPIs), identifying trends and implementing strategies for continuous improvement, in partnership with leadership and compliance. Create and maintain all training resources that relate to systems used by the financial aid team, i.e. Operational Guidebook, HUB Guide, etc. Ensure product quality by assisting with testing software features to ensure they satisfy the acceptance criteria and coordinating user acceptance testing activities with stakeholders and end users. Conduct regular audits on user set‑up of all systems to ensure proper usage and adoption of expected resources. Partner with IT to coordinate and maintain training environments and system configurations to support effective training delivery. Partner with the Director of Systems Training and Adoption to ensure alignment with university system and adoption initiatives. Coordinate with functional leaders and trainers to build out and maintain the knowledge base and chat solution for peak effectiveness. Partner with project leaders across all phases of system updates and new implementations to ensure effective training and adoption strategies are developed, aligned and successfully executed. Lead and execute assigned projects and initiatives, ensuring alignment with departmental and institutional goals, timelines and success metrics. Maintain ongoing expertise in relevant systems and emerging technologies, identifying gaps and recommending enhancements to support long‑term strategy and operational excellence. All other duties as assigned. Physical Requirements Must be able to remain in a stationary position most of the time. Must be able to occasionally move around the work location. Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals. Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone. Visually or otherwise identify, observe and assess. Occasionally move, carry or lift 10 pounds. EEO Statement Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time. Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect and inclusiveness. The university recruits and hires without discrimination based on skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status or any other status protected by law. (See Herzing University prohibits sex‑based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Equal Opportunity Employer. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Notice from the Department of Labor. #J-18808-Ljbffr Herzing University