Shift Lead - Certified Veterinary Technician

Certified Veterinary Technician Shift Lead – North Tampa Pay Range: $23.43 - $33.84 per hour (determined based on experience, skill level, education and applicable laws) Summary Banfield is a practice that focuses on quality preventive care for pets. As a Certified Veterinary Technician, you will collaborate with veterinary professionals to provide comprehensive care, support client service, and contribute to career growth. Role Responsibilities Actively recruit new clients by promoting hospital services, wellness plans, and preventive care. Manage routing of clients and pets to ensure superior care and productivity of the veterinary team. Provide professional, efficient, and exceptional service; welcome clients and pets, ensure comfort, educate on pet health, and prepare procedures not requiring veterinarian assistance. Assist incoming clients by completing documentation, entering pet information and history, using proper collars and tags, and ensuring prompt service. Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments. Manage finances by maintaining accurate balances and performing opening and closing procedures. Act as additional support for the veterinarian, ensuring quality care and maximizing productivity while communicating with associates. Obtain relevant client information, maintain complete medical charts. Ensure safety of pets, clients, and associates by utilizing safe restraining techniques and maintaining sterile, organized treatment areas. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Quality check medical records, home medications, regulatory documents, cleanliness, and timeliness of doctor appointments. Utilize technical skills within state practice acts and conduct administrative functions as necessary. Upon approval from supervising veterinarian, perform veterinary technician appointments under direction and supervision, in compliance with state law. Leadership Responsibilities Assist Practice Manager in developing an efficient, productive team that provides high‑quality care, following Banfield protocols and local, state, and federal laws. Support Practice Manager with labor management and team supervision. Assist in selection, training, and day‑to‑day supervision of the paraprofessional team. Create an environment supporting efficient veterinary care. Provide effective communication across associates, clients, hospital leadership, and Central Team Support. Ensure all associates adhere to dress and grooming guidelines. Prepare the team on scheduled cases and assist with case transfers and triage. Identify bottlenecks and develop solutions to improve medical operations and client service. Confer with field leadership and assist in client resolution decisions and invoice adjustments. Address equipment issues and assist in inventory management. Requirements Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT). Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program (preferred). Commitment beyond qualifications: A veterinary technician must bring passion for pets, dedication to ongoing learning, and a desire to work with a culture focused on quality, responsibility, mutuality, efficiency, and freedom. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous 401(k) and Roth retirement plans with company match. Best‑in‑Class Student Debt Relief Program for full‑time DVMs. Paid Time Off and Holidays. Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling. Associate Life Insurance (company‑paid) & Supplemental Life Insurance. Company‑Paid Short‑ and Long‑Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance (eligible positions). Backup Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy program. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). Equal Opportunity Employer Banfield Pet Hospital® strongly supports a work environment that embraces diversity. Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment at every Banfield location. We believe that embracing inclusion and diversity enables us to live our purpose: A BETTER WORLD FOR PETS. #J-18808-Ljbffr