Patient Coordinator

Patient Coordinator

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

The Patient Coordinator is a vital member of our Care Team at Giving Home Health Care, serving as a liaison between Giving Home Health Care, patients, caregivers, and internal departments to ensure clear communication, coordinated care support, and a positive overall patient experience. This role helps bridge operational and clinical processes by supporting patient needs, facilitating communication between teams, addressing concerns proactively, and ensuring services are delivered efficiently, compassionately, and in alignment with organizational standards.

The Patient Coordinator plays a key role in promoting patient satisfaction, caregiver support, and continuity of care while fostering strong relationships between Giving and the patients we serve.

This position requires 34 days per week of same-day local travel and up to 1,500 miles monthly, with competitive mileage reimbursement. A flexible schedule may be required outside normal business hours based on patient needs. No weekends required.

Qualifications

• 25 years of customer service and/or case management experience, preferably in a healthcare or home health setting.
• High school diploma or equivalent.
• Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits.
• Ability to travel 34 days per week.
• Computer literacy comfortable using tablets and laptops as primary daily tools. Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis.
• Strong written and verbal communication, interpersonal, and presentation skills.
• Excellent organizational and time management skills with the ability to manage a high-volume caseload.
• Proven ability to work independently and efficiently with minimal supervision.
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
• Flexible availability outside of normal business hours as patient needs require.

Must successfully complete a mandatory background check through the New Mexico Department of Health. Preferred:

• Associate's degree or higher in health administration, social work, or a related field.
• Experience with Salesforce CRM or similar platform.
• Familiarity with Igea/Axxess EMR system (training provided).
• Background in case management, social work, or home health coordination.
• Medical terminology knowledge.
• Experience pulling and interpreting operational reports and performance data.
• Navajo Speaking

Core Competencies:

• Patient-centered mindset with a compassionate, relationship-driven approach.
• Strong advocacy skills comfortable representing patients in clinical and administrative settings.
• High emotional and social intelligence.
• Energetic, outgoing, and adaptable in a fast-paced, ever-changing environment.
• Strategic thinking and sound judgment in ambiguous situations.
• Active collaboration within a multidisciplinary care team.
• Strong reading, writing, and documentation skills.

Benefits & Perks

• Competitive hourly rate: $24 $28/hour based on experience.
• Paid Time Off with additional hours accrued annually based on tenure.
• Sick Leave and Bereavement Leave.
• 9 Paid Holidays + Floating Holidays + Your Birthday off.
• Overtime pay at time and a half.
• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance) effective after first full month company covers 100% of dental, vision, and term life.
• 401(k) Plan with company match.
• $150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more).
• Modern Health mental wellness platform for you and your dependents.
• Competitive mileage reimbursement (federal reimbursement rates)
• Tuition Reimbursement Program.
• $100 monthly cell phone reimbursement (after 1 month of employment).
• Employee Assistance Program and Employee Appreciation Program.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We're committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you're ready to be part of an organization that truly makes a difference in people's lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

In compliance with applicable pay transparency laws, we are committed to providing clear and accurate information regarding the compensation and benefits associated with our positions. All disclosed salary ranges and benefits are based on a variety of factors, including but not limited to, market data, internal equity, and individual qualifications. These ranges represent the minimum and maximum pay levels for the positions and actual compensation may vary based on experience, skills, and performance.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.