Director of Operations Home Care

Director of Operations – Help Build and Strengthen a Growing Home Care Agency

We are a leader in providing quality In-Home Care to Seniors in the tri-county area. I built this company on the core belief that every individual should be able to live out their lives as they choose. We make it happen, allowing seniors to remain at home and independent. I believe leadership is about clarity, systems, and accountability—not micromanaging. I'm looking for a right-hand leader to help us scale with excellence and integrity. If you're the kind of person who takes ownership, shows up with solutions, and gets things done—you'll thrive here. I am not looking for perfection. I am looking for a partner that is committed to the growth and development of themselves and the team they lead. If that's you—apply now and let's meet.

About the Role

We're looking for a Director of Operations to help lead and strengthen the day-to-day operations of a growing home care agency. This is a hands-on leadership role for someone who enjoys being deeply involved in the business. You'll work closely with the CEO and the office team to keep operations running smoothly, support staff, and help build the systems and processes that allow the agency to grow. The person in this role needs to be organized, proactive, and comfortable taking ownership of problems and working through solutions. Some days will be focused on strategy and process improvement, and other days will involve jumping in to help solve operational challenges in real time.

Why You'll Love This Role

• You'll have the opportunity to build and improve operational systems that make the business stronger.
• Your work will directly impact client care, team performance, and business growth.
• If you enjoy solving problems, improving processes, and helping teams succeed, this role gives you the chance to make a meaningful difference every day.

What You'll Do

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Operational Management

Oversee daily operations and ensure services are delivered consistently and efficiently. Work closely with scheduling, recruiting, and administrative staff to keep the branch running smoothly.

Team Leadership

Hire, train, and support the office team. Set clear expectations, help team members develop in their roles, and create an environment where people can do their best work.

Client Services

Conduct client intakes and assessments, develop care plans, and maintain oversight to ensure services meet client needs. Address concerns from clients, families, and caregivers when they arise.

Process Improvement

Identify opportunities to improve workflows and help implement systems that make the agency more efficient. This includes scheduling processes, onboarding, communication systems, and documentation practices.

Compliance & Quality

Ensure the branch operates in accordance with state, federal, and company regulations. Conduct routine documentation reviews and quality checks.

Business Performance

Track key operational metrics such as billable hours, staffing levels, recruiting performance, and client retention. Work with leadership to ensure the branch is positioned for stable growth.

What We're Looking For

We're looking for someone who is practical, dependable, and focused on getting things done. The right person for this role:

• Takes initiative and follows through
• Is comfortable solving problems and making decisions
• Is highly organized and detail-oriented
• Can manage multiple priorities without losing track of important details
• Communicates clearly and works well with different personalities
• Is willing to step in and help wherever needed

Experience

• 5+ years of leadership experience, preferably in home care, home health, senior services, or a related field
• Experience managing teams and overseeing operational performance
• Experience improving systems or operational workflows
• Experience recruiting, hiring, and training staff

Bonus if you have previously worked as a caregiver or have hands-on experience in home care operations.

Benefits & Perks

• Employer Sponsored Medical, Dental and Vision
• Merit Based Bonus Opportunities
• 401K Plan Matching and Profit Sharing
• Paid Time Off
• Opportunities for Advancement

And more to be covered at the interview…

Work Schedule

Office hours are Monday – Friday, 8 AM – 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay Range:

$100,000 – $120,000 / yr Compensation: $100,000.00 per year