Seafood & Service Clerk

Job Description

Job Description

We are looking for a dependable, guest-focused Seafood Clerk to join our team at Hen House. In this role, you'll help maintain fresh, high-quality seafood displays while delivering knowledgeable, friendly service that helps guests feel confident in their selections and enhances their shopping experience.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

This is a great fit for someone who enjoys working with fresh products, takes pride in cleanliness and presentation, and enjoys helping guests with meal ideas, preparation tips, and product recommendations.

• Provide friendly, helpful, and respectful guest service at all times to ensure a positive shopping experience and encourage repeat visits
• Package and label seafood products accurately in compliance with weight, pricing, and regulatory guidelines
• Assist guests with seafood selection, preparation questions, and cooking recommendations
• Stock, rotate, and face products using FIFO methods to maintain freshness, minimize waste, and ensure an appealing presentation
• Monitor product dates, storage conditions, and temperature logs to maintain quality and reduce shrink
• Maintain clean, organized, and fully stocked seafood cases and displays
• Ensure proper handling, storage, and temperature control of all seafood products
• Follow all food safety, sanitation, and personal hygiene standards
• Operate equipment such as scales, wrappers, scanners, and seafood department tools safely and accurately
• Develop and maintain knowledge of seafood products, pricing, promotions, and preparation methods to better assist guests and drive sales
• Monitor inventory levels and communicate low, excess, or damaged items to department leadership to support product availability
• Maintain a clean, safe, and organized work environment in both sales floor and backroom areas
• Communicate clearly and respectfully with teammates, leadership, and vendors to support efficient operations
• Collaborate across departments to support overall store performance and guest satisfaction
• Adhere to all company policies and procedures, including attendance, conduct, and dress code standards
• Remain productive during slower periods by cleaning, organizing, restocking, or supporting other departments
• Other job duties as assigned

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery, retail, food service, or seafood departments
• Preferred: Knowledge of food safety and sanitation standards
• Preferred: Knife handling and seafood preparation experience
• Preferred: Ability to provide recommendations on seafood selection, preparation, and cooking methods