Warehouse & Distribution Specialist

Job Description

Job Description

Warehouse & Distribution Specialist

About the Role

At Furniture Mall, we believe better homes lead to better lives. Every piece of furniture and every mattress that passes through our Distribution Center is part of helping someone love coming home.

As a Warehouse & Distribution Specialist , you play a vital role in fulfilling our promise:

"We Help You Get It Right. Ohh Yeah!"

Whether receiving merchandise, stocking inventory, preparing deliveries, loading trucks, assisting guest pickups, or serving as a delivery partner, your work directly impacts the guest experience. Every product must be handled with care, every process completed accurately, and every teammate supported with a positive attitude.

This is a hands-on position for individuals who enjoy physical work, take pride in doing things right, and want to be part of a team committed to operational excellence.

What Success Looks Like

Our Warehouse & Distribution Specialists:

• Work safely every day.
• Protect every piece of merchandise from damage.
• Maintain accurate inventory.
• Keep the warehouse clean, organized, and efficient.
• Prepare every order accurately and on time.
• Support teammates wherever needed.
• Create an outstanding experience for every guest and fellow employee.

Our Priorities

Everything we do supports these four priorities:

Safety First

Nothing is more important than sending every team member home safely every day.

Exceptional Guest Experience

Whether serving a guest picking up furniture or preparing a delivery behind the scenes, every action should contribute to an "Ohh Yeah!" experience.

Operational Excellence

We strive to do the job right the first time through consistency, organization, and attention to detail.

Continuous Improvement

We look for better ways to improve safety, efficiency, quality, and the guest experience every day.

Responsibilities

Receive Merchandise

• Unload inbound furniture and mattresses safely.
• Inspect products for damage or shortages.
• Verify shipments against receiving documentation.
• Barcode and accurately receive merchandise into inventory.
• Report discrepancies promptly.

Inventory Management

• Transport merchandise using forklifts, order pickers, pallet jacks, and other warehouse equipment.
• Scan merchandise into correct warehouse locations.
• Accurately maintain inventory using barcode systems.
• Rotate inventory and maintain organized storage locations.
• Assist with inventory counts and audits.

Prepare Deliveries

• Pick merchandise accurately for customer deliveries.
• Prepare furniture for delivery, including inspection, assembly, and protective wrapping when needed.
• Stage deliveries in proper loading sequence.
• Ensure products leave the warehouse clean and damage-free.

Load & Unload

• Safely load delivery trucks to maximize efficiency while protecting merchandise.
• Secure products properly for transportation.
• Assist with unloading transfer trucks and customer returns.

Guest Pickup Assistance

• Welcome guests professionally.
• Verify pickup paperwork.
• Retrieve merchandise accurately and efficiently.
• Safely load purchases into guest vehicles.
• Thank guests for choosing Furniture Mall.

Delivery Support

• Serve as a delivery partner when needed.
• Assist with in-home deliveries, setup, and product placement.
• Help create an exceptional final experience for our guests.

Warehouse Excellence

• Maintain a clean, organized, and safe work environment.
• Follow all safety procedures.
• Perform equipment inspections.
• Report maintenance or safety concerns immediately.
• Support continuous improvement initiatives.

Every Warehouse & Distribution Specialist is expected to become proficient in multiple areas of the operation, including receiving, inventory management, order picking, product preparation, truck loading, customer pickups, and delivery support. Cross-training allows us to better serve our guests, support one another, and create more opportunities for individual growth.

Minimum Qualifications

• High school diploma or equivalent.
• Ability to safely lift, move, and maneuver furniture and mattresses weighing up to 300 pounds (team lifting required).
• Ability to work safely in a physically demanding environment.
• Strong work ethic and dependable attendance.
• Ability to communicate effectively and work well with others.
• Commitment to following safety procedures.

Preferred Qualifications

• Warehouse or distribution experience.
• Furniture, appliance, or mattress handling experience.
• Forklift, reach truck, or order picker experience.
• Experience using barcode scanning systems.
• Basic furniture assembly experience.
• Valid driver's license.
• Ability to obtain DOT Medical Card (for delivery support positions).

Skills & Competencies

Safety Mindset

You consistently make safe decisions that protect yourself, your teammates, our guests, and company assets.

Attention to Detail

You understand that inventory accuracy and product condition matter.

Teamwork

You enjoy working with others and willingly help wherever needed.

Physical Stamina

You take pride in working hard and safely throughout the day.

Organization

You believe everything has a place and everything should be in its place.

Problem Solving

You identify issues early and help find solutions before they become bigger problems.

Flexibility

You are willing to learn multiple responsibilities and adapt as business needs change.

Physical Requirements

• Frequently lift, carry, push, and pull furniture and mattresses weighing up to 150 pounds using safe lifting techniques and team lifting.
• Stand, walk, bend, stoop, kneel, twist, and reach throughout the workday.
• Operate forklifts, order pickers, pallet jacks, and other warehouse equipment (training provided where applicable).
• Work safely at heights when operating approved warehouse equipment.
• Work in varying warehouse temperatures and environmental conditions.
• Maintain the physical ability to safely perform warehouse and delivery support responsibilities.

Why Furniture Mall?

Since 1933 , Furniture Mall has been helping families create more beautiful and comfortable homes. Every role in our company contributes to helping guests make confident decisions and love coming home.

Our Distribution Center isn't simply a warehouse.

It's where great guest experiences begin.

Every product you receive, move, prepare, and load helps fulfill our promise:

We Help You Get It Right. Ohh Yeah!

Furniture Mall Core Values

We hire people who are:

Humble
Leads by example with a spirit of service. We go last.

Hungry
Driven to work hard, grow, and continuously improve. We go first.

Smart
Communicates well, listens carefully, and builds strong relationships. We listen.

Family Focused
Creates joy, makes others better, and assumes positive intent. We presume good intent.